July 2023 by Google user
Andy was so helpful!! He deserves a Golden star!!! Highly recommend that you check the invoice before purchase. We got a unwanted item and prices in the invoice. And a mistake of Low stock and No stock. Luckily we got Andy to fix all the problems, and he can arrange the fitting in a week for us while is so so helpful. Highly recommend this store.
June 2023 by Sunnie Cheung
Andy was so helpful!! He deserves a Golden star!!! Highly recommend that you check the invoice before purchase. We got a unwanted item and prices in the invoice. And a mistake of Low stock and No stock. Luckily we got Andy to fix all the problems, and he can arrange the fitting in a week for us while is so so helpful. Highly recommend this store.
June 2023 by Joe Leung
If I can offer lower star-rate I will, but 1 star is the min.I receive horrible experience and result, I needed to directly reach the store to complaint for the result after fitting day. The fitted LVT is not even and the measure staff is not professional at all. The only response I received is I cannot help you. No one can give me any resolution at the store, just ask me to wait for the store manager to comes back who is now on leave and will come back in 2 weeks time. Means I can do nothing but sit and wait for 2 weeks, then more time to wait for the follow up.I had written and submit three complaint letters on the website, please go and check what I had submitted.
June 2023 by Matt Bell
Needed a carpet fitted for my hallway and had the best service from the Haleem who helped me through the whole process and made sure I was as happy as possible, couldn?t recommend him enough!
May 2023 by sorin butoi
Amazing service, great finish, very happy with the result! Thank you Carpetright Loudwater, thank you Mr. Pablo!
May 2023 by Louise Shaw
Great customer service. Thank you Haleem !
February 2023 by iza white
After buying carpet here last year and because of the service we received, we decided to use Carpetright again for the living area, kitchen and utility room. Pablo was very informative and helped me choose the best product to suit our needs. They are happy to come back at different times to fit as and when the building work is completed. I found him very accommodating, helpful and always has a cheery disposition. They guy that came out to measure was good, also offering advice. He was friendly and personable, nothing was too much trouble. I highly recommend this store.
February 2023 by Jeanette White
I visited the store in January and was very pleased with the service I received from Pablo. He helped me with buying some hard flooring for my kitchen/diner. He was attentive and always there to help me from purchase to fitting. The flooring looks great. Pablo called me the day after the installation just to make sure I was happy. That?s what I call Customer Service!
October 2022 by Chris Pomeroy
Excellent service. Very friendly, helpful, not pushy, but supportive. A pleasant experience. Helped by Me Masud
May 2022 by margaret mclaughlin
Very impressed by Jan and Masud. Customer service unbelievable and very good price.
April 2022 by Elle Slade
Pablo is superb. Couldn?t be more helpful and friendly. Love the loud water branch
April 2022 by Milan Tailor
Pablo was great! Gave me a discount on carpet that wasn't in the sale
March 2022 by Mike Glen
Sadly very poor service. We stepped in to the store to buy new carpet as new home owners. No one came to ask us if we needed anything or any help. When we asked someone to come over they needed to find a different person who could help. Sadly that salesman then didn?t really help, simply indicated two different carpets he recommended then went back to his desk. Having never bought carpet before we were hoping for some expertise. No questions were asked or any effort to actually sell to us. We went to a local independent store in bourne end and got amazing service, really knowledgable staff and great sales staff.
August 2021 by Raj
Pablo and Andy were really helpful with my purchase. I placed an order online during lockdown which routed me to the Plymouth store, only to subsequently find out that the laminates I ordered were out of stock. Having gone into this branch for help, Pablo showed us some other options which were as close a match as possible. Andy actually went to pick up a sample from another store and bring it into this branch for us to see. Even after my fitting, Pablo helped me return some excess laminates and they just made the entire process from chasing the order, fitting and after service so much easier for us. Thank you both, I will definitely be going to this branch again in future
August 2021 by Wagwan Baf
The time management was on point and the communication was outstanding. The entire process was hassle free and went smoothly. Receiving great service is difficult from most companies, however I found that this store at High Wycombe was really on point and dedicated to help me throughout and be stress free. Especially the serveyor Jan becuase as someone that's old and vulnrable, he really took matters to consideration and made sure to be smooth with the entire process.
