January 2024 by Dumbell 96
Rob, Josh & Jack are the best they made my day got me back on the roads with having every detail for my rear e-scooter wheel, happy customer!
January 2024 by Brian Richmond
Online ordering, confirmation and receipt notification worked perfectly. Notification that item was ready for collection failed dismally - that is, it didn't work at at all. I had to go into store to verify that the item was ready for collection and collect it
January 2024 by Katie Victoria Eeles
Jack who installed my dashcam was polite and installed it professionally. He even fixed the damage the previous owner had done when taking their dashcam out.
January 2024 by Chris Read
Impossible to contact. Bought a bike - good service. They were unsure of delivery but promised a call this morning. Did not receive anything. Tried half a dozen times to telephone but nobody picked up and unable to leave a message. Tried the online chat but after half an hour asking the same questions more than once, the agent told me they didn't know and I should call the Branch. Aaaarrgh! Eventually did get through after several more tries and queues to be told the bike was there and ready to pick up "you should have got a text" which I didn't. Halfords you need to up your customer services game so that you are contactable. Bike was great, store was great but communications gets 0/10.
January 2024 by kay lenton
i was served by a young gentleman this afternoon who was very helpful in finding me some car mats to fit my vehicle. he was prompt and informative and didn?t make me feel silly for not knowing these things. lovely staff!
December 2023 by MW2MAN
I bought a motorcycle L plate kit and in the kit there was 2 plates and a sticker and the sticker got stuck to the plate which I tried pulling apart and the sticker surface got ripped and now unusable. Not the first time similar has happened.
December 2023 by Lois Normington
I went to collect a bike I brought for Christmas for my son at the weekend. I had him with him so asked if the team could be inconspicuous when giving it to me. They were fantastic! I was able to sign all the relevant paperwork whilst distracting my son by walking around the shop. The team wrapped it in my already purchased bike bag behind the desk. And, lastly, when I was leaving, one of the team offered to bring it to my car for me. It saved me having to carry it on the back of a buggy and he kept a distance back so my son didn?t suspect a thing! I popped the boot and he put it in the car for me. I am so grateful for the help?and the magic it?ll bring to my son on Christmas Day. Thank you for great customer service!
December 2023 by Michaela Clark
A HUGE thank you to Richie and his team for some amazing customer service today. Richie managed to squeeze my car in for a dash cam fitting just in time for me to leave my car at the airport.I would highly recommend the MK branch to anyone looking for dash cam fitting.
December 2023 by Clint Victor
Visited halfords today to purchase a bulb for my vehicle. Had few issues trying to work out how to remove the bulb . Richard one of the workers walked passed and chuckled I adk if he new how to remove the bulb he said yes but you have to pay me and then said you wouldn't work for free .. omg merry Christmas to u to Richard. Worst customer care I've ever witnessed
December 2023 by Jas Singh
Looking to change car music system. After 3-4 weeks waiting on the appointment day they refused to fix the stereo because I was little late. Truth is that wasted 15-20 minutes in the store to find the fitter. Guy Jack on the till said come next year if you want to rebook the appointment. VERY POOR CUSTOMER SERVICE!!!
December 2023 by Elena MomPreneur
Absolutely fast service with super fast replacement of windscreen wiper! Love the kindness and efficiency! All took 3 minutes! Thank you and Merry Christmas ?
December 2023 by Mike Gregory
Booked car in for windscreen chip repair. Friendly helpful staff, great service, and they even did a complimentary winter health-check on the whole car. Brilliant!
December 2023 by mike hughes
Visiting the Milton Keynes branch, to have my wipers changed, staff were friendly, and very helpful, blades fitted quickly with no fuss.Very impressed with the staff and service I received.will use again.Mike.
November 2023 by Donald Johnston
Very helpful windscreen repair done efficiently, quickly and thoroughly. My appreciation to Jack.V for his help and service.
November 2023 by Daniel Nekrassov
i applied for a job here at the end of last month and didn?t get a word back until today, and what a surprise, i didn?t even get an interview. the worst part is, i also had a referral from one of my mates who works at the aylesbury store and the manager of this store apparently kept declining their calls, which is not okay. i went in twice to check what?s going on with my application and both times i got told to apply online, and the second time i said i did AND that i had a referral, but i got told to ?just wait?. very helpful. i?ve also bought products from here which were faulty IN THE BOX, such as the automatic tire pump, i plugged it in and it kept turning off and back on again rapidly when i tried to press down on the main button. another thing, all the employees look so lifeless and like they hate their job. there?s no attempt to make conversation with customers, no interest in what they?re doing and if i?m honest, they provide very unhelpful information, as if they haven?t been trained at all. not pleased with this store.
