January 2024 by Ricky Menzies
Today I have decided to give Hotel Chocolat a review based on my recent experience with an order that went wrong and was never addressed.I made an order from Hotel Chocolat before Christmas for a Christmas present which came horribly soiled, the box it came in was completely wet and soaked, but it didn't seem like with water. Royal Mail had bagged it in a plastic bag due to its state.I made a complaint the day I received it which was responded to after Christmas (which I understood) however, instead of dealing with my problem they made an excuse that I used the wrong name in the complaint form (I used my name rather than the name of the recipient of the gift) and therefore I needed to resubmit my complaint. This is despite I used the correct order number and showed dated pictures of the mess that was my present.They did assure me that they will take care in the future to make sure my order is not damaged (which is very little consolidation since I never plan to order from them again).I resent the complaint as they asked, which the automated reply told me I would get a response within 72hrs. It has now been 4 days and no response, so I've come to the conclusion this order problem will not be resolved by Hotel Chocolat and so I am writing this review.I just thought people should know that this is clearly a company who do not care one bit about it's customers.
January 2024 by Video Bandhu
One of the place to have best hot chocolate. It was not watery like other places. It was rather thick and the perfect flavour of chocolate was just up to the mark. I generally avoid sweet/sugar, hence it was just amazing to enjoy it ?
January 2024 by Vikram Parikh
Hotel Chocolat has the best chocolate shake I have had so far. They have a lot of variety in flavors for both shakes and hot chocolate. The staff are great and friendly. I would highly recommend trying a shake here if you like milkshakes and like to explore different flavors.
December 2023 by Julie S
We stopped in to shop and for a hot drink. High quality chocolate based goods as ever. We had a hot chocolate and a mocha that was delicious. Downsides were long queues. Staff very polite and efficient but not enough staff to cope with number of shoppers in the run up to Christmas. Also the furnishings in the coffee/chocolate shop need some TLC as seats stained which takes away from the quality/luxury image Hotel Chocolat like to promote.
December 2023 by Ann Bryn Evan
This is the place to buy chocolates as a gift for someone. Lots of unusual flavours.
December 2023 by Ed Hale
Nice shop, same as most. Gigantic queues, no-one managing the store to manage staff and the queues.
December 2023 by STEPHANIE BUIK
Nice shop, it has a cafe too but didn't use
December 2023 by Dark Jalapeno
You have to be a serious chocoholic to step into this place. It's very pricey but ok for the occasional sweet treat or gift.
December 2023 by Tanya Graves
First time I've been in! I've been trying to avoid the temptation!! But to be honest I only have to look at the prices and that's enough to put me off! I saw a small pot of chocolate cherries, got excited then saw they were £10 you just can't justify that price! Anyway my friend insisted we go into the cafe for a hot chocolate. The place was heaving which was very unpleasant especially on crutches. That didn't make for a nice atmosphere but once served the staff were very friendly and efficient. 2 hot chocolates and one chocolate brownie cost me almost £15 but I must say they were delicious, a very nice smooth chocolate and the brownie was scrumptious. Great for a treat when you've just been paid.Wheelchair accessibility: Not great, a real struggle to get through the crowd this time of year.
November 2023 by Arunava Chatterjee
Excellent variety of chocolates. Must go if you are a choco-lover ?
November 2023 by Andy Adkins
Just brought a velvetiser and must say that the young tall English lad was so helpful when we were trying to decide, I must say he is a credit to front of house and all the other staff were very nice too. Well done it make a lovely change to be greeted with lovely customer service for a change.
November 2023 by Ryan Curtis
Went for hot chocolate and a few little treats. Brilliant shop, wonderful display of incredible gorgeous chocolates.
October 2023 by R K
This shop and café is one of my favourite place to chill and enjoy delicious treats I highly recommend. Chocolates are top notch quality and the ice creams and sundaes are delicious. The customer service at Milton Keynes branch is excellent and friendly workforce.
October 2023 by Dawn A-K
Sat 21/10/23: Very busy in CMK today. Hotel Chocolat looks great.... Halloween goodies and Christmas gifts on display already. Visited the coffee shop for 2 X Classic Hot Chocolate with chocolate cream. Plus 2 X stunningly gorgeous milk chocolate enrobed shortbread biscuits (that's my Autumn treat sorted). SO glad I have my own Hotel Chocolat velvetiser at home, so I can treat the family on cold frosty evenings. Well done Angus (and teams), you are still doing a grand job!!!!Previous review: Great shop. Great products. Super coffee shop inside and great ice creams. Recommend the latte with milk chocolate shortbread biscuit at the cafeYum. Then there's the free samples in the shop and the VIP club. ?
October 2023 by John
This was a great experience. The staff were friendly and it had a nice vibe. The ice cream was also absolutely delicious as well. I?d recommend this place to anyone.
