October 2023 by Ross Clark
Big shout out to Loreto, I was incredibly unorganised and no doubt a pain to deal with but she handled my situation super efficiently without making me feel bad for how hard I had made things. Easily 5 star service!
October 2023 by Mohamad cheayb
I have been in three countries and opened 3 banks accounts in these countries..I have not had worst than this customer service ..10 days to check your documents ?!! I ended up opening a bank account in another bank
August 2023 by Andy A
A very good branch with all necessary in place for banking.I want to thank Rizza, who stayed longer because we had several requests on our ?to-do? list. Everything was done with a smile and in a good mood.
August 2023 by Grosan Flaviu Gheorghe
This branch is rather amateurish. They misplace documents, forget to communicate various critical things via email, lie about opening new accounts, and so on. Should be avoided if you need anything serious from them.
August 2023 by Sundeep Sharma
The staff is really helpful and I managed to open the accounts for my kids the same day I walked in for enquiry. Altogether I have been with HSBC since 8 years and never had an issue. Customer service is always great be it branch or phone banking! Can?t name them but people at CMK branch really are good at their job.
August 2023 by Alison Martin
Yesterday, 21st July, I went to this branch to pay in a large amount of cash for my work, much of it in change. I would like to apologise to all the poor people in the queue who had to wait, but I would like to make special mention of Giav who looked after me extremely efficiently and in a very personable manner and also her poor colleague who had to cope with everyone else in the 20 minutes or so I was there. Great team ?
July 2023 by miguel jimenez
I am gently going to explain my terrible process to open a bank account, unsuccessfully.I apply online, I need to submit a proof of address and as I don't have a bill or driving licence, I need to go to a branch.Day 1: A bloody tenancy agreement starting 1 month before is not enough. I need proof of address from my company.Day 2: 1 hour waiting to tell me the letter from my company is not complete because It doesn't have the address OF THE COMPANY.Day 3: 1 hour waiting. 5th in the queue. They pass 3 people in 1h. I have to leave, ask for an appointment. The earliest they can give me is in 4 weeks, that I'm on holidays.Just save your time. They are the most inefficient people I have ever seen. If you don't have a council tax bill or UK driving license, just choose another bank.
March 2023 by Buddy
I seldom write review but this one is something a must.My wife and I encountered fair amount of the bank's own inconsistence issues. The bank's hotline CS are simply unhelpful and time-wasting. We have to drive a long way to this branch fixing them.Big thanks for the wonderful help from stars like Lai, and very few others, who can apprehend and rectify this quickly. Great job to the great frontline client-listener who demonstrated their professionalism saving the banks' good virtue. That means far more than the money itself.
January 2023 by Wolf Cub
Queue in this place to speak with someone is ridiculous, 2 staff members were sitting at a desk not assisting anyone, one lady was assisting people but she was there with one person for the entire time I was there. After 20 minutes of standing in a queue I gave up as there was still 6 people ahead of me. Very dissatisfied with this branch. Never had this issue in my old branch.
December 2022 by Helen Demery
I went into the branch for assistance. The older gentleman on the front desk was 0 help. Kept repeating himself and was no assistance. Smirking at me in a high stress situation. I already have another bank account and will now be moving my direct debits to the other account and closing my HSBC account. Poor customer service does not pay
December 2022 by Georgia Mackie
Absolutely shocking experience with HSBC, causing constant frustrations, it's the worse customer service 8vr ever experienced and the problem has still not been resolved despite being told the complaints department will be in contact in 48hrs 5 times... Since covid customer services has deteriorated across many organisations and it's completely lost the care to actually help their customers..... Too many computer generated servicesIt clearly says they have until the 17th Nov, and today is the 22nd and have not even receive a courtesy call for an explanation and every time you call the generated message say there is a 10 minute delay... But it's actually 1 hour to get through, so you can't even call to speak to someone because you don't have time to wait that long...Message from the online chatI can see your query is about the complaint related to the Balance transfer. Both were raised and being investigated at the moment. The balance transfer details have been passed on and our Disputes team who will contact you within 10 working days (excluding weekends and holidays). Today is the 8th working day and they have until 17Nov2022.The complaint has been raised for investigation. We respond to complaints as soon as we can although it can sometimes take up to eight weeks for the full resolution (each complaint will be viewed on a case to case basis). Rest assured that we?ll keep you updated and if we think it will take that long, we?ll let you know.Will there be anything else that I can check or do for you today?Up to 8 weeks to resolve an issue is an absolute joke, as the delay in this is having an effect on my Experian credit report which is not acceptable, and they say rest assured we will keep you updated.... Not once have I been updated ???
October 2022 by Stephane Vayer
wanted to open an account for my 16 year old, tried to ring the branch using the "new customer" phone number given on the website and automated service ask for customer or card number!!! I kept ignoring the prompt to enter those numbers and waited for the option to talk to an advisor; been on hold for now 10 minutes so I am hanging up and will be looking for an other bank. No wonder most banks are closing given the way they loosing potential new customers.
October 2022 by james cilia
Absolutely shocking people queued for over a hour to get in and then once there they turned people away because of the wait why not say before rude and a absolute joke avoidUpdateCame back this weekend on opening still waiting plenty of stayy walking around not even seeing customer and the que is a joke to then be told to then sit and wait again .....
October 2022 by Jo Whitham
Absolute chaos. Drove an hour to get here as they are they only bank that take cash. Waited half an hour. Hardly any staff there, totally overwhelmed. One of them had ?gone missing? and left the customers sit for over an hour.Only to be told that they ?don?t take cash on Saturdays? only during the week. Banks in this country are a joke and HSBC has gone so far downhill it?s ridiculous.
October 2022 by Maksym Trofimenko
We tried to open an account today. We've heard that many Ukrainians opened their accounts in HSBC. The consultant was very unpleasant to see us from the begining. It looked like he was trying to find a reason to reject us.He: Do you have a private landlord?We: Yes.He: No, we don't do this. We do only companies.We: But we have a contract through the openrent.He: Ok, show me...Me: Here it is.He: Oh, you have only 6 months here. We can't open you an account.I wanted to explain to him that the contract is for one year, 6 months it's a required minimum term of living. But it was clear that we were not expected guests there. So we went to Lloyds.A terrible person who should never be allowed to work with visitors.
