October 2023 by Damien Reid
No cash services on a Saturday. I was under the impression that banks opened Saturdays so people with Monday to Friday jobs had access to money! What's happened to our bank?
October 2023 by Matt Teasdale
Incredibly slow service today, just short of 2 hours from start to finish to do a job that I expected to be quick.
September 2023 by Blunpab B
Closed every branch around Mk, left this one with dreadful times and services for thoses needing bank facilities. Ie businesses and thoses wanting cash out.
August 2023 by Sue H
Absolute shambles! One shared business till upstairs to collect change orders from, no privacy & slow staff Asked for assistance but told to wait after already waiting for 30 minutes.
August 2023 by Marta Anna
This branch is a joke, pay in point outside of branch anyone can see you paying in money, one cashier widow with at least 30 min wait coz you have to queue up twice I?m shocked it?s just a joke! No respect for customers time if you planing pop in on your lunch don?t bother! Customer service zero starts
August 2023 by Neveen Karim
Been here a couple of times recently, long wait times (about an hour) and not enough staff - 2 people working and the rest doing sweet FA standing around.Ask how long it takes - "we don't know".Ask if I can book an appointment - "no".Ask if they can recommend a better time to come back - "we don't know".Staff member at the initial counter was rude and arrogant. The staff member who finally helped us was nice but it doesn't make up for the ridiculous and terrible "sit and wait" system. Switching banks asap.
June 2023 by Gavin
New branch is more like an internet cafe. Only one counter tucked away on first floor that is not open on Saturdays, unable to get my cash out, told to come back during the week, but I work. Staff very arrogant and belittling, not a good experience at all. They forget I am lending them my money for free. Room for improvement, absolutely!
June 2023 by Lauryn Ashleigh
Staff did not listen well, could not help, did not seem like they wanted to help me. Had to repeat myself multiple times because staff were blatantly not listening and doing other things
April 2023 by None of your Business
I have a brain injury so I get help from my bank they have Customer Care Experts for people with disabilities. They are a life line for me. I do not know what I would do without them.
April 2023 by simon temple
Great service received from Sarah today. I hope she gets recognition. Went out of her way to help me deposit a cheque using the new electronic system which I?ve never used before and then went on to help me open up a savings account with a decent interest rate. I was not expecting to receive the sound advice and assistance I received and so I felt compelled to make this review.
April 2023 by Michael Held
Apparently this branch has been moved to a new location about 1km away! No warning to regular customers! Especially the elderly who go to the previous place where NW has been for years and years to find they have a long way still to go. They also appear to have less staff!
February 2023 by Gary Gray
This branch is a joke, huge open spaces, loads of desks but minimal staff and unable to provide basic banking services. 1hr wait to make a large payment.
December 2022 by Babita Kassan
One counter open. Person at counter offering products/service advice to every client. Too time consuming. Definitely open another counter if this is the intent. Too long a wait to deposit money
October 2022 by Chris Bridges
No longer open
October 2022 by Emma Darbyshire
This branch no longer existsA new branch has opened inside theCentre.
