February 2024 by J ML
Just like the UK, this place is also in decline.Crappy service, rude staff, dirty tables/chairs.
February 2024 by Adriana P
I?m not one to usually complain but it?s disappointing when a place with such nice cakes fails on everything else. The service is the slowest I?ve ever experienced and the waitresses never smile. I saw 3 couples leave after waiting too long to get served in the space of 15 mins. Very poor!!
February 2024 by Mahrukh Khan
Tried, red velvet and carrot cake slices. Very dry, the frosting was so grainy, could taste the sugar crystals. Really disappointed.
February 2024 by IFixed Repairs
Lovely place for cake Parking: If you park in the multi story it?s not to expensive other outside parking is 3 hours only and no return within 2 hours
February 2024 by Jovita
Came just for coffee at 4:15 (closing at 5) and was told can?t have coffee there because they are understaffed. I said we only wanted coffee, nothing else. The place was pretty much empty and we still got turned away. I was there with three 80 year olds that struggle to walk but made effort to walk to the cafe to be turned away 45 mins before closing. NOT GOOD ENOUGH.
February 2024 by ????
The cake did not meet my expectations, and I will not be shopping here again. # refused to buy # treading
February 2024 by Kane O12
I use to love it here but the last two time especially today was ridiculous!! No staff 30min from start to finish to buy a few cakes and get change. When returning home to eat the cake the pastry was so soft it was like sponge.not worth the time or money. But i must say i felt very sorry for the poor girl try to make orders for the tables and serve takeaway
February 2024 by George
Not great! Ordered the breakfast skillet and it was cold. Hot skillet, cold food..takes a special talent to get that right. Anyone to rectify this? Nope, service provision has managed to get even slower since my last visit and it's not even busy.Used to come here regularly, but have been reminded as to why that doesn't happen anymore. Such a shame.
February 2024 by bowiewhist
I was treated to afternoon tea and it was a lovely experience. We shared a traditional stack of three platters and as much tea as we wanted. Sandwiches of ham, salmon and cucumber with an egg mayo roll - then the scones, jam and clotted cream and then pink macarons, a chocolate sponge and a raspberry sponge. I ended up bring home a few items as there was more than enough. The staff were fun and friendly and it was all delivered quickly, scones were warmed. Maybe the setting could be a little improved as the tables and chairs are nothing special but that's a small observation. Would go again.
February 2024 by Beverley Goodman
Terribly slow service. QR code useless, order does not seem to register at the till.
February 2024 by Sara Samavati
Excellent customer service, outstanding cake quality and reasonable price.
February 2024 by Michael
My first time here, and my last!!!!!!Shopping with my partner & mother in law, from the out side the place looks very nice.We stood by the sign waiting to be seated but all waitresses seemed oblivious to the need to seat and greet customers.My partner wanted to order but was told she must be seated first by the girl behind the counter!!!!!!We explained no one was coming to help and finally we are noticed and a waitress walks over.I ask for a table, but she asks me to wait and tries to speak to my partner who she thinks is before me.I say we are together and require a table for 3.She says she doesn?t understand so I repeat the request.We are taken to a dirty table and left.My partner decides it is easier to order at the counter and after being refused they finally agree and an order is placed.A waitress comes to take our order but obviously we have already ordered and politely decline, however, I ask if the table , which is visibly dirty with liquid and cream, could be cleaned please.I am ignored.Then the waitress brings the wrong order which we politely point out, but ask if she could possibly have are table cleaned when she has a chance.Nothing!!Not until she returns with an overfilled tray with our order.I ask her if she would please clean our table first.She places our tray on a nearby table and gets a blue j cloth and wipes it, no spray, nothing.She then basically dumps the tray on the table and cannot dump our order on us quickly enough.One of the plates for cake was dirty, no napkins and where the cakes are not covered or protected in cellophane they are dry.All in all, not a nice experience just unpleasant attitude and roughly average refreshments.Our only mistake???To walk in in the first place
January 2024 by adil ismail
As we got in shop and waiting to be served as they mentioned at door that wait to be served and after 5 min they waiter want to come when she check my wife wearing scarf she didn?t come and after that she signal with finger come sit here from distance and ok we went and my child was eat something she told us you are not allowed to eat outside food we said ok then she talk rudely and which my didn?t order and she left us and when to door bring other customers I feel very bad and as we were thinking they judging us by clothes and we went out it is not right shame on guys it was my favorite place to drink coffee what a sham ??.
January 2024 by katrina peck
Slow service, ordered online coffee and cake 30 mins later waitress came over said have you ordered? I said yes, the lady looked confused, and she went over to counter checking with other waitresses, and the order had not even been started.It was a very long time to wait for a coffee and piece of cake! coffee was good, but the cake was not. I won't be returning
January 2024 by Maeesha A
Came here for afternoon tea. Food and drinks were delicious. Understaffing meant service was slow. Ordered vegetarian sandwiches but given meat, took 15 minutes to receive veggie sandwiches. Only then the waitress realised we hadn't received drinks which arrived 5 mins later. Waited 40 mins for 2 drinks, table seated after we ordered got their drinks before us!?!? Staff were working hard, credit to them for doing their best. Dirty plates replaced straight away. Tables chipped and bench seat was wobbly. Ok experience, needs renovating and more staff.