March 2024 by laurence hodge
Tried to get advice regarding a voucher as I'm on pension credit, but the only person who can do it is the optician who did my eye test, despite all my details are there in black and white, what would happen if he no longer worked there???.
February 2024 by timothy Albert wilson
The staff are friendly and helpful
February 2024 by Steve Peters
Downhill in professionalism.All customers can hear from the staff is slagging off of difficult customers and also their own staff members, on the shop floor!
December 2023 by Sajed Takva
Vision Express in Milton Keynes Town Centre offers remarkable service, with a team that is consistently amazing at customer service. During my visits, I've found the staff to be knowledgeable and adept at meeting customer needs. However, an area for improvement is the professionalism of the assistant store manager, Kyle, whose approach to handling in-store issues could be enhanced. Too early to take charge of a crowded. Overall, the store delivers a great experience, but the management style of the assistant manager stands out as an area needing attention.
November 2023 by F J
I attended this store for eye check, which was on time and I was recommended varifocals. As this was the first time, I was given full explanation. I was then assisted by Farah who discussed options and then personally helped me to choose a pair and suitable lenses. Due to my dithering, I was in the store for almost 2 hours in total but she was very patient and offered great recommendations
November 2023 by Ajay S
The staff at VE MK were great. The optometrist Kajal was friendly, thorough and very knowledgeable.Then her colleague, Kyle, was really helpful when I was picking out frames, and recommended some glasses that would suit my face shape. He also adjusted them perfectly as they were initially too loose.Will definitely be return to the store.
November 2023 by BeardyFred 79
Great service and really lovely staff. So patient and kind to our daughter when doing first contact lense consultation. Thank you.
October 2023 by Stuart McNeil
I had my eyes test today and the optometrist who carried it out was very thorough and professional and I was extremely pleased with the service.Unfortunately then I met Kyle, who is very rude and obnoxious, and told me how much he hates his job,! Well Kyle perhaps you should leave, and I'll be purchasing my glasses elsewhere
October 2023 by Neil Westerby
We went in to the store as my daughter had broken her glasses and needed replacement and urgent help as she has a strong prescription. We was attended by Dawn who went out of her way to help my daughter. First of all as the glasses she had they no longer had the same frame she went on a hunt for a similar pair that could be used as a temporary pair, she managed to find them and so my daughter had glasses. Then we proceeded to look for glasses and her knowledge helped my daughter select suitable glasses. Always nice when you have people that enjoy there job so thank you very much
October 2023 by Derek Kilcoyne
I have used Vision Express for many years. Being able to see the same optometrist each time is a major reason i continue to use the company. Being able to still make my appointments by phone ,or in person is very reassuring.
October 2023 by Piotr Guminski
My girlfriend had an appointment for glasses and contact lenses. After the eye examination, she waited for over a week for her glasses. Upon receiving them, she realized that she had blurred vision on one side. She was informed to return in a week if the problem persisted, and they would re-examine her eyes. It turned out that her right eye had been incorrectly examined, and she had to pay an additional £40 for replacing incorrect lenses even if she had the glasses insured.
July 2023 by David Carroll
Shocking service, got there 5 mins early, and was sent upstairs to a completely empty waiting room, my appointment was at 1:40 and I waited till 2:05 before walking out of the shop. Nobody called me to apologise. Waisted the whole of my lunch break driving the and back. Should have gone to Specsavers.
July 2023 by Rachel Sherry
Excellent optician service. Had to wait around for appointment - lots of people on desk but no one on receptionist duty. Very disappointed that the MK branch can no longer make up a prescription on site.
June 2023 by Colin Durrans (minisumo)
I'm blown away by the team here. Customer service is EXCELLENT, every interaction has been a delight.In my latest interaction I popped in with some glasses that had been squashed flat... I didn't think they'd be able to fix them but I thought I'd ask anyway. Whilst the assistant I first spoke had a jaw that hit the floor, their colleague commented "I've seen worse".A few minutes later, the glasses reappear looking almost as good as new!!! As they weren't my glasses, I couldn't try them for fit (they did fit the user perfectly) but the lovely lady suggested we popped back if there was any problem.I was prepared for the worst (new frames) but got the best (quick fix) free of charge!!I do wish I'd captured before and after pictures.Thanks Vision Express ??
June 2023 by Lenka B
Horrible place. Made appointment for an eye test for my daughter. Made me wait 40 mins (imagine kid dusting still that long? no chance) so was a total nightmare. Was assigned new staff who was not properly trained, computer didn?t work properly either. Got out at last 2 hrs later. NEVER AGAIN.Edit: requested receipt via email two weeks ago and still haven?t received it. I?ve had a reply from main office that they passed it on to the local branch but no further comms received.
