August 2023 by johndleigh7
Used this Hotel many times, and will do so again. If there are any problems they?re attended to quickly. Bathroom is ?internal?, has no window, but no extractor ventilation either - not ideal!. Comfortable beds, and room cleaned etc to a high standard. Good choice of breakfast and dinner.
August 2023 by Dick S
A few points for consideration: 1. We had been told that our room was being upgraded. If room 115 was an up-grade I think the standard room must be pretty dire. It was quite "compact" and the walk-in shower was so small it was difficult to turn round without banging elbows on the enclosure. 2. In the spa the one shower near the sauna was out of order as were two out of the four in the men's changing room. 3. At breakfast one of the coffee machines was out of order leaving only one to serve what I reckon could have been up to 100 guests, resulting in long queues. 4. At breakfast, after waiting for new supplies of eggs and bacon from the kitchen, both were distinctly less than hot on arrival. 5. At check-out there was only one receptionist dealing, at length, with a complicated booking problem. Overall not bad for a necessary overnight stop, but hardly a first class experience.
August 2023 by KJR1954
Visiting friends within the locality. Plenty of space to park at the hotel and the checkin process was very quick. Room and bathroom were clean and spacious. Meal in the hotel bar area on the first night was excellent with good portions and reasonably priced. Breakfast in the hotel was very busy and there was a wait for some of the items to be refreshed. Swimming pool is small but adequate. Spa facilities are good. Overall a very pleasant stay
August 2023 by M214VCmatthewc
No staff or obvious signs to describe meeting room requirement to register for parking, followed by a hostile enforcement notice to be paid. No human touch to consider, or resolve, a genuine mistake. I would suggest avoiding holding meetings here to avoid getting delegates fleeced by what is clearly a commercially aggressive business. My poor experience is based on having no due process for genuine errors that even have evidence of the mistake provided, not to the fact that parking is not free. The tone this sets as a is perhaps indicative of how issues / queries are handled and this type of unhelpful culture is disastrous in a hospitality business.
August 2023 by rpage474848
Lovely looking hotel. breakfast was delicious well done chef's Lovely rooms 1 issue room very warm had to ask for fan. Amazing spa/swimming pool area. Staff very helpful. Would stay here again book longer next time
August 2023 by Smorbs
Had a fabulous couple of nights at The Cambridge Belfry From the minute I arrived to be welcomed by the lovely lady on reception and the added bonus of getting a noon check in instead of 3pm (phew, I saw the queue at 3 on my way for my first swim), nothing was too much trouble for anyone The staff were all awesome. I?m rubbish at remembering names but Rachel, Megan and Willow all deserve a mention. I was truly looked after at meal times and at the bar. And a huge thank you to the chap on reception at night, who kindly took a fan to my room as I was a tad hot (lady of a certain age and all that) Food? amazing evening meals. Hats off to the chefs. Breakfast spot on The room was spotless, the bed so comfy (I wanted to take those pillows home)? had two of the best nights sleep in ages. TV twice the size of your usual hotel TV Loved the pool and jacuzzi. I took full advantage of this added bonus. Most powerful jacuzzi I?ve been in for a while. I usually have permanent hip pain but spent the last 3 days pain free! I only booked here (I?m a regular visitor to IWM Duxford) because I couldn?t get a booking for Duxford Lodge or the Cross Keys in Saffron Walden (my usual go to places). I wasn?t disappointed and I?ll definitely be back. Thank you everyone for a fab stay
August 2023 by Scodge
This hotel is well placed for visits to Cambridge, being only 11 minutes drive from the Madingley Rd Park and Ride site (highly recommended for anyone wanting to visit the town and colleges). The location is quiet and the hotel rooms were bright, clean and as described on the booking. (N.B. Standard rooms do not have a minibar fridge which is only available by paying for an upgrade.) The staff were all friendly and welcoming, though we reported a fault with the in-room safe that was never rectified during our stay.
August 2023 by tigger22023
Had a great stay at the Belfry. We booked a superior room and wasn't dissappointed. apart from no fridge as shown to have. Breakfast was very good and plentiful with a good choice. Staff very attentive. Special shout out to Sue - friendly and very effecient
August 2023 by alexpH5500KI
Wish I went to the holiday Inn across the road as usual. This place is all pretty on thy outside but horrible on the inside. Rooms don't have air con and fridges don't work. When asked to change rooms the reception said they're only cooler boxes which is a lie. They refused to change rooms for us and staff seem potentious. Staying two nights here and I can't wait to leave. Horrible hotel rooms and not worth the price. Also, haven't got a clue why they need to take £100 deposit on arrival. Seems like nothing is the room is worth £100.
August 2023 by leonieb454
On arrival the staff attempted to short change us with dinner reservations. I was told I HAD to have it on first night. It was only when I pulled up the reservation on my phone and the wording on the website he agreed to change the day. The Spa was RUBBISH, it's no better than one found at a gym chain. The therapist chatted all through the massage about her personal life so got no peace and wasn't at all relaxing. Worst massage I've been ver had (and I have them regularly). Had to ask for towels and robe, not shown where facilities were or how to use them. Service in restaurant slow and poor. Waited ages to have order taken, was brought a broken glass and then they didn't take it away so have to ask a 2nd person. Only saving grace was that the food was pretty nice. Room was ok but TV wasn't working properly and when the guy came to look it over (20 hours later) he said a lot of the rooms are tuned in properly so you don't get all the channel. I've booked QHotels before and they've always been reasonable good. This is a disaster. Would NEVER go here again.
July 2023 by Keith Ridley
Very limited opening Days not times! Drove 20 miles return journey to have Account Mandate updated. Very helpful staff member assisted in completing the forms she produced. 2 months later Head Office wrote to say we had completed the WRONG forms.
May 2023 by ep67983
What a lovely hotel. The room was spacious and well appointed with a lovely bathroom with separate shower. The spa was well very clean and not at all overcrowded when we used it. On arrival I wanted to change the time of the treatments booked for my friend and me. This was done quickly and efficiently. I had a massage which was done by Libby and it was great, the best I've ever had. All the staff, in fact, were friendly and helpful, from the young man who was our waiter at dinner (which was absolutely delicious) to Susan who was courteous and helpful at breakfast, which again was delicious, especially the cooked to order poached eggs. I will definitely be coming back!
May 2023 by Companion35464030398
Although we had a lovely stay, we felt that the executive suite Derwen was a bit worn out. The sink was dirty and the shower knob came off in your hand. The staff were friendly and breakfast delicious.
May 2023 by K5344WZannh
Very comfortable and easily accessible for Cambridge on public transport. Food excellent. Very good service from Susan at breakfast. Spa an added bonus Will look forward to returning in the near future.
May 2023 by Ronke K
The hotel was very clean, and the location was wonderful. Staff were friendly, especially Lee in the SPA reception, and both Matt McCullough and Rachel George in the restaurant were also very helpful. The dinner was tasty and very nice.