November 2023 by Jane James
Have rung the only number I could find for Barclays, asked for appointment in Cambridge with regard to registering power of attorney. Am I a Barclays customer? No. Have i downloaded the app to my smartphone? No, I don?t have a smartphone. I was the told I will need two appointments. There are no appointments showing?at any time , I could just pop in and they might be able to see me! Unfortunately you don?t just pop into central Cambridge if you live 7 miles away, you drive then park&ride or train then bus. None of this is quick. I hope customer service in the branch will be more helpful?..
October 2023 by Kathy Wang
The worst Barclays experience here. I have Barclays account for more than 10 years, and tried many branches in different cities. Only this one is terrible.For same case, verify my new address in person, I visited this branch 3 times. The reception told me the different stories each time but nobody can help me to solve it. They told me I need to book an appointment for verification. But appointment booking isn?t doable, it?s walk in service, first come first serve. So it?s a deadlock and ridicules. Then I tried the Sheffield?s Barclays during business trip, they helped me to verify it immediately and friendly.So don?t try this Cambridge branch, poor management and waste customer?s time.
October 2023 by Rachel Viele
I deeply regret setting up an account with Barclays. I set up an account several years ago and set several direct debits to this account. I recently discovered that my card had expired and that I was locked out of my online and mobile banking. When I called Barclays, I was told that it is policy to not reissue a card and lock people out of their accounts if the card is not actively used (even when the account is actively used). But it is not possible to request a new card over the phone, you must go on store and wait an hour to prove your identity to reactivate the account (again despite regular transactions to and from the account not using the card). As soon as I have a card and can access my accounts again I am transferring my money out of Barclays. Would give zero stars if I could.
October 2023 by Lucy Clayson
Rude and unhelpful staff unable to check our account online and telling us to ring a telephone number that takes 90 mins for someone to answer.
October 2023 by S D
Tried opening an account. What rubbish service OMG never seen anything like it
October 2023 by Henry Fang
This branch is horrible!The staff have ZERO empathy and they are not helpful at all.My advice: run away from this branch as far as possible
September 2023 by Jobin Davis
Worst bank and branch. Not surprised to see the ratings. Slow and worst customer service. They don't even consider the customer's problems and just make them go through all the unwanted procedures again and again if you talk on phone to staff or branch manager or even go to branch and talk face to face, they just waste the customer's valuable time and energy. My partner submitted a cheque to cash about for 2 months now and they just want to go through all the procedures a hundred times still to verify her which she did and she provided all the documents for that and they still don't care. Really annoying and takes the piss out of customers.
September 2023 by Luis Miguel San Martin Fernandez
Went there on a Saturday to deposit some cash, and using one of the machines in less than 3 minutes I was out through the door. Fantastic :)
September 2023 by Godzilla Suzuki
Utterly useless. Lazy and seriously rude staff. ?We are a digital bank with physical presence. Call our contact centre!? Repeat x10. The just sit around trash talking and abusing customers. Worst experience ever
August 2023 by inne
Shocked to find this is now the only Barclays in Cambridge... and it is only open 9.30 am to 3pm???! Thoroughly disappointed in the options. You may be an online bank, but I still need to be able to deposit cash and foreign cheques.
August 2023 by Scott Duell
Absolutely shoddy bank. Terrible customer service. 30 years of banking with Barclays and they treat you like trash. Closed account
July 2023 by Tom Mortimer
After reading these reviews I went in expecting the worst, but to my surprise the staff were friendly and helpful and I was in and out within 15 minutes (at lunchtime on a Thursday.) I guess they must have fixed a few things ?Update: Barclays seem to have lost the mandate change forms for the organisation I'm on the committee of, which is why I went in in the first place. Such a waste of people's time.
June 2023 by Jane Lui
Absolutely disgusting customer service. Completely useless and incompetent staff. Lloyds and Santander are millions miles better. Total waste if time
June 2023 by Edas Arcadii
I applied by phone to open a currency account in euros, already having an account in pounds, they said that they would open it within 10 working days, but more than a month had passed!! And only then I receive a letter with a refusal to open an account. During this month, I visited their office to inquire about my account, with no result. Wasted a lot of time and effort, just terrible service. I withdrew all the money from my Barclays accounts to another bank and closed all accounts with them.
June 2023 by Klaus von Horsten
In the CITY of famous and touristy Cambridge - do not expect any helpful service with living persons to answer your questions, change money or even tell where you, as a tourist, could change your money ... the only living human dors not even could let you in ... it is a grim looking 'security' guard - at least this human the bank could afford to watch over their 4 or 6 automated teller machines: ATM - wrong politics, all the way ...
