November 2023 by Sumina
Thorough, kind helpful professional service from all staff. I had a cyst removed from my eye many years ago & the distress of the experience remained. I was fearful of the optional air blowing pressure procedure but with support, encouragement & reassurance from the Optician managed the test well. I had lots of questions about Field vision test as flashes much weaker in in Left eye, though right eye re-tested and also about prescription costs being more than frame & lenses. Explanations were given & understood. Vouchers were applied to the costs because of my circumstances for which I am grateful. I was also informed of the after care service should any tweaking of the glasses be needed & the option to purchase a second pair half price within 3 months. Await hopeful stability after 1 year retest. Appreciated thanks to all,
November 2023 by Sylvia Blackwood
Recently I required an update of my Contact Lenses. Unfortunately I was unable to co inside an Eye test as well and had to wait for the latter to order my lenses and eventually this took place in another Boots centre which made it difficult to synchronise the prescriptions and possibly update the Boots Award Scheme deliveries due in December.However, Luka and Paul at Lyon Yard sorted everything very quickly and efficiently which was very reassuring to me.
November 2023 by jennifer mullucks
Ben and Luka (and the rest of the team!) have always been fantastic in assisting my family over the past ten years. Today we popped in as my son's glasses were broken and within 15 minutes we left with the glasses replaced, no questions asked. The team is always most helpful and very friendly on every visit. Super client service!!
November 2023 by Andrea Young
My optician was brilliant - professional, extremely helpful with lots of advice and very knowledgeable. Couldn?t have asked for better.
September 2023 by Gladys Jones
Excellent attention to all services provided with professional knowledge in a caring friendly manner.
August 2023 by Susannah O'Hanlon
This opticians has some of the most pleasant, helpful and courteous staff, I don't know if it's the selection or training but they are all reliably excellent
August 2023 by Sheila Peevers
No one picks up phones in BootsOpticians Cambridge Lion Yard.Shocking!!!!!?Do you not have a duty to care??????
March 2023 by Ari Strait
Arguably one of the most frustrating services I've ever had. Called them twice and they told me they would call be back both times and never did. Then they just wouldn't pick up the phone anyways.
January 2023 by Kiran Patil
Very friendly staff and competent optician
November 2022 by Liz Edwards
Jessica was super helpful. I fully recommend Lion Yard Boots Opticians.
August 2022 by d mcgrady
Went about contact lenses as had bad experience with specsavers, saw Michael who was really helpful, and explained everything to me. Will definitely use from now on.
August 2022 by Alison Greenwood
Unfortunately you can never get a reply when you ring their phone number.
July 2022 by hx G
The optometrist is very rude and impatient. Will not choose this store any more.
May 2022 by Koya San
Appalling service!! Booked an appointment on the phone earlier in the week. The woman suggested Friday, which we accepted. When we got there today, we were told that we weren?t booked in! After a lot of back and forth with the shop assistant that was borderline rude, it turned out that the woman who booked us on the phone couldn?t read a calendar and had booked us for Thursday, the day before! Unbelievable! And the shop assistant was speaking to us as if we should be able to see the woman?s calendar when we booked on the phone! She was talking to us if it was our fault!? Appalling service. Used to go to Boots a lot. Never again!
July 2021 by J
Autism ReviewQuiet inside. Not overly bright. Friendly female staff members. Lots of glasses to choose from. Covid standards up to scratch. They take the glasses away to clean them if you touch them or try them on. This can be frustrating if there's another customer looking at frames too. Great advice. Patient employees with great listening skills. Clean inside. Mirrors at different heights. Plenty of different price ranges for all affordabilities. Would recommend.
