January 2024 by Gizem Altunkaynak
Big Caffè Nero with lots of seatings. Their coffee and food are always good among other coffee chains.
January 2024 by Anna W
After a long wait, the one person working there takes a pause and then tells me they've got no decaf coffee. No apology. I didn't believe him for a moment.
January 2024 by camelia biziiac
A lovely lady with dark hair in a ponytail served me on 27th October, it was my hen night and she was kind and helpful.Thank you so muchMrs. Biziiac
December 2023 by wordcount
The staff could be more respectful towards customers, eg at least say sorry when charged more money, even if it?s a tiny amount.
December 2023 by Maisie Evans
Shout out to the lovely person who served me my complimentary decaf coffee to go in exchange for a full loyalty card - made my day :)
December 2023 by Martin Jordan
Their decaf coffee is dire. The muffins are stodgy, not light and fluffy. And it's cold in here. Noisy too. Not the best coffee shop experience at all. Did I mention the cobwebs ?
October 2023 by Jennifer Smith
Nice cafe chain. Orange juice is good. It is real juice.
September 2023 by Rose Duong
I felt being disrespected, I never thought ordering coffee would be so difficult like this in my life. The staff purposely talked to me quietly and asked me some same questions many times like I have hearing or English listening problem! I told him please don't put too much coffee in my drink but he kept asking me if I want strong coffee or whatever the other option is (he talked so quietly I barely heard anything). I don't come from the UK but I think my English is good enough to communicate and ORDER COFFEE, for one moment I really thought I have to learn English again but actually the staff was just being rude to me.I brought my own cup to buy coffee here. I gave my cup to him when ordering the drink. He took my cup, left it at the cash desk and came back to me with the drink in a normal plastic cup of Nero. I had to remind him again to put the drinks in my cup!
September 2023 by sinclair page
Thought I would get iced milkshake. Disappointed that there was no fresh fruit in September for it despite £4.50 price tag. Made with instant powder. Not worth it.
September 2023 by Wookiejedicolin
Poor service, one member of staff serving and very slow. They were plesent but there was no sense of urgency. While queuing for 10 mins 3 customers left as the service was so slow
August 2023 by Fiona
We visited on Wednesday around 12pm and it wasn't too busy at the time so the wait time was ok. The staff there were so lovely and friendly, by far the best I have experienced at Caffè Nero (London ones are not as nice, too rushed). A special shoutout to the guy who served me, didn't get his name but he was a young blonde guy and he was very nice :) would definitely visit again when I next go to Cambridge!-Iced latte-Caramel and coconut iced latte (my fav summer drink!)
August 2023 by Stu Thompson
The best coffee of all the chains. BUT this branch hopeless! Three times in the last month I have walked in and then walked out. 15 plus people in queue!!! Not enough staff. I reluctantly walked down the road to Costa. No queue!!
August 2023 by Jordan Hodges
Phenomenal Latte! Loved the experience of getting right off the train and being able to enjoy a great latte. Fantastic coffee and a great atmosphere. Big enough to sit and work or meet up with other people.
August 2023 by R. Rashad
Queued for well over 10 minutes for a bottle of water since 1 employee was left to manage taking orders as well as preparing them while 3 others are busy ?cleaning up? a whole hour before closing as well as chit chatting. The place was very quiet and had they supported their colleagues people would?ve gotten out of their way sooner.
July 2023 by Bradley D
I still give five stars because I feel for the people working there, they are doing Gods work honestly. Just don?t get how 3 or 4 staff can handle queues of 30-50 people. The staff look shattered sometimes, but still friendly. Defo needs more staff bit cheapskate of cafe Nero to not put more workers.Just prepare for half hour waits and a nice wiggly long line queueing ?
