January 2024 by Jude Yeung
Too late to do a review. My friend and myself visited the cafe on the first day of 2024. I have a student discount, so I like to buy their coffee and other beverages, The staff are very nice. This time I ordered a cup of chocolate with soya milk and my friend ordered a cup of latte. It is suitable for meeting with friends or studying.
September 2023 by N JJJ
Standard Caffè Nero! They are always very dirty - cleaning is not a strong point. The grafton one can be a joke sometimes as the employees are not trained properly. I ordered a cortado and I got some strange drink, because the "barista" didn't know what it was or how to make it!
August 2023 by E K
Not very pleasant, quite dirty inside and coffee doesn?t taste right.
July 2023 by Kahra
Never ever ever any vegan cream, unsure as to why it?s on the menu
July 2023 by Andy Terry
Absolutely awful, cold food slow service and coded toilets that didn't work with the code given! Rubbish, no wonder it was more or less empty! Spoke with the manager who couldn't get a....
June 2023 by Miss S
Staff have no respect for service animals, petting them and distracting them. Stairs dirty going upstairs, need a code to access toilet & both the female staff working on shift had attitudes. Didn?t stamp loyalty card either, handed back with no stamps ?
June 2023 by Guido Rings
Closes far too soon - and at least one employee seems desperate to finish even earlier: This is probably the only Café Nero in Cambridge, which closes at 6.30pm (instead of 8pm!) on a Saturday evening. But for some employees that is not early enough: All seating upstairs was closed around 6pm, which means people have to squeeze in the small ground floor seating area half an hour before closing time. On top of that, one female employee was running around reminding us of the closing time, although we had just got our coffee. My suggestion: Take any other Café Nero in town until this one adapts its opening times and customer service or closes for good. Even Poundland right opposite does not close before 7pm, and I have not seen them closing an aisle or two before that.
May 2023 by Mrs S (Ceri)
Staff have no respect for service animals, petting them and distracting them. Stairs dirty going upstairs, need a code to access toilet & both the female staff working on shift had attitudes. Didn?t stamp loyalty card either, handed back with no stamps ?
April 2023 by Sergio Alejandro González
This Caffé Nero is the closest to the Grafton centre and it is really worth paying the visit. It's spacious and during the weekdays it is not crowded at all. Now, during weekends this place is just impossible since it is not that big. As many other Nero's the chairs are far from comfortable but the sofas are to die for.
April 2023 by Slava Ukraini
Appalling experience and food and wifi was down (for both of my devices). If you go upstairs without asking for the toilet code you can't use the toilets without going downstairs and then back up again. The £4.5 panini tasted awful, I make much nicer cheese toasties for less than 30p at home. Never again.
April 2023 by peter brown
Good food and coffee. Place is a little tired
February 2023 by Andrea Barp
Never liked cafe nero. Wants to be Italian but it's not. Coffee is a bit meh. At least based on my experience. Should try to be more genuinely Italian, even in the way they call their products. For example, the new Tostati in the plural form is a name that makes no sense.
February 2023 by Maxim Kolesnikov
Pretty bad coffee, the beans were extremely over roasted. The guy making coffee was unpleasant, not rude or anything just seemed to have an attitude for no reason.
February 2023 by Dan
I stood at the till for several minutes waiting to be served, while the 2 staff members were gossiping about their colleagues.The chai latte I eventually received was poorly made, it was weak and got progressively stronger until the last 3rd was undrinkable, indicating that it wasn?t stirred at all.To top it all off the wifi wasn?t working, and I had intended to work there for a couple of hours.Overall, a disappointing experience here.
October 2022 by tuckersusacars
Only 2 serving one was training the one who was in charge couldn?t care less stressed to hell.waited in line for over 15 minutes terrible service or should I say lack of.will ever go back.over priced food.
