July 2018 by Paul Bennett
I would give them no stars but cant seem to do that. Absolutely awful company. 4 times they rescheduled the fitting. Finally turned up and they have ruined the carpet. All the carpets cut too short. Nails sticking out of carpet. Carpet join is the worst I have ever seen, you can see the join and he laid it the wrong way so pattern goes in different direction. No communication between head office and store.
June 2018 by Sonia Molina
!!! WARNING!!!AVOID AT ALL COSTS!!!
If I could leave 0 stars then I would. Possible the worst service I have EVER received in my life. I was servered by 3 different people in the store (kept getting passed around) none of them were helpful or even interested in helping me. They made me feel like an inconvenience to them. I still ordered 4 free samples and for someone to come measure my house. Only 2 samples turned up. The guy who came to measure the house was friendly, was finished after about 5 mins and said someone would contact me in an hour for the quotes. By the following morning I still hadn’t received an email or call. I then tried to get hold of them and had to leave a voicemail, I asked them to contact me, by the day AFTER I still hadn’t received a call, so I called them back and spoke to a woman who said they must have listened to my voicemail as it wasn’t there anymore... and got my email wrong. I correct them and she said by the end of the day they will email me a quote. I still to this day have never received a email with the quotes and it was 3 weeks ago. In the meantime i went to Chesterton carpets in Cambridge and they were amazing!! Highly recommend them!!... carpetright called me last week and seemed confused why I was annoyed and went else where. I’m surprised they are still in business the way they treat their “customers”. SHOCKING!
May 2018 by Shannon Seabrook
Absolutely appauled by your behaviour . You keep putting off your appointments with me its been almost a month since i came in to see u about my vinyl flooring bubbling up . You where supposed to come and view to flooring today after 12 no one showed up !!! I wish i never came to you for my flooring . After reading all the reviews and all the reviews on facebook YOUR CLEARLY AVIODING ME LET ME TELL U NOW I WILL NOT LET THIS GO YOU CANT PULL THE WOOL OVER MY EYES . BASTARDS money grabbers
November 2017 by Tara Essberger
Very bad service. We gave Carpetwrong full payment two months in advance. They promised to move furniture when fitting carpet but backed out when they came (without the right fixtures and fittings by the way). Had to wait two weeks for another fitting. Again came WITHOUT door bars and grips. (They fitted an OLD bar without saying anything.) Caused damage to exterior paintwork. Did not trim bottom of door to accommodate higher carpet. Required extra £27.50 to take old carpet (which was NOT explained on purchase). From my experience I wouldn't recommend this company.
October 2017 by Anna Ledain
Bought a bedroom carpet from the Cambridge carpetright a few days ago. When we went to collect our carpet, which had been reserved for us, we were served by Kev. We found him to be friendly and very helpful with good advice for our hallway landing and stairs carpet which we will be ordering very soon. We didn't feel pressurised by any if the staff, all of who were friendly. Our carpet was prepared ready for us in a timely manner and it was an excellent price, laid easily and looks fantastic. We will definitely being going back for our other carpets. Thank you!