November 2023 by Diogo Domingos
Watch out!Wouldn?t recommend this store. I?ve been coming for a while now and every time I leave the store I have one more reason not to come back.But this time is different! People be aware and sell your things online and go to store to give your item. This time I tried selling in store my Hp envy x360 convertible and the guy who helped told me I could get 227 credit or 159 cash. I thought this was odd because I had seen the item online before but I went away and accepted. We told me to come back after 1:45m. When I came back I was helped by another lad this one looked young and inexperienced so we told me if I wanted my 227 cash or 300 and something voucher.I think you can get to the conclusion by yourselves now.Absolutely ridiculous
October 2023 by bump 012
Amazing experience! The worker with green hair saved my life. Me and my 10 month year old baby got ran at and this hero tackled them and threw them into space. That was 10 years ago we are now married with 6 children.
September 2023 by Charlotte Jones
If you are considering selling via drop and go at this store - don?t bother. I?ve dropped a very expensive item off over a day ago, it took ages to get a testing email (which I only got after emailing in) and I?ve had 0 communication about if it?s been tested or processed. It?s impossible to speak to anyone or customer service. Will go back in and just get the item back.
August 2023 by laura stevens
Nice store, friendly staff, good selection of games for all the consules reasonably priced
July 2023 by Jonah Rutten
Nice and big CEX store. Very accessible place to buy and sell second hand tech things.You can probably find better prices if you spend time looking for the right item on places like Facebook marketplace, but you never know what you'll and you might search for a while.Going to CEX is a lot easier and can save you a decent amount of hassle
June 2023 by Phil
I love CeX generally and I've been to many around the country. This one is unfortunately my local and I have decided to stop going in here completely now. Echoing many of the other reviews, the staff in here are generally quite rude and make you feel like a problem for being there, and particular members of staff go even beyond that. I've had all manner of problems in here and I only kept going back because it was close to home but I won't be going back again. Would strongly recommend a hard avoid of this particular store.
June 2023 by Eduardo Bonfim
I'm a resident of Brazil and I was in Cambridge for an exchange program, I found the store walking through the streets and I went in, I fell in love with the store! here in Brazil there is nothing like it. The problem is precisely the people who work there, on my third visit I asked the attendant to pick up an item from the shelf so I could see the voltage (I live in Brazil and here it is 110v) and the attendant simply grabbed the product from my hand implying that I would run out of the store (accusing myself of theft) I recommend anyone going to this store to be very careful, the attendants are extremely rude, you enter the store and it seems that you don't even exist. nobody answers you, nobody gives you a good day. Totally different from CEX in London, there I was treated like a king, the attendants are very polite and helpful.
June 2023 by Tom Williams
Perfect store ever last time I went here ages ago the staff was amazing and that was even way before lockdown but now nope they had the cheek too take some money off as they didn?t have any cable with it which I didn?t bring as last sold my I phone in Lincoln store and they never cared about it but only phone itself but sold my Samsung and they think it?s more needed too take money off as no charger was with it !!!!! Never again will I go here
June 2023 by Ravi Teja
I came 8 miles cycling from waterbeach and went 10 minutes before closing just to hear that the network isn't working. I requested them a lot but they don't give a ****.I know that could literally take cash and do the transaction later if they are friendly enough because i worked on the till for an year
April 2023 by Vivek Gupta
If you?re into buying and selling second-hand electronics, check out this reliable shop. It offers high-quality items at affordable prices, from smartphones and laptops to gaming consoles and audio equipment. You can also sell your electronics here for some extra cash. It?s a great option for sustainable and affordable electronicsplus 2 year warranty is a great plus.
April 2023 by krystal Harrison
To anyone considering buying from CEX I would be very cautious buying from them. We recently purchased what we thought was an Occulus Quest for my daughter's birthday, when purchasing the salesman told us there wasn't any need to check the item as it was all boxed & to be honest we have brought from them many times before so felt we could trust their word. When we arrived home we found that not only was it not what we had paid for but the items sold to us was also damaged. I immediately contacted CEX customer service and made them aware. After two weeks of worry we were bluntly told that CEX would not be offering a refund or replacement as they do not sell damaged goods?? But they did! I have tried to explain that this may be there policy but in this case we have received damaged goods but CEX have been completely un helpful and refused to provide a refund or replacement. We have been left alot of money down and our child has a broken birthday gift. Their service was shocking and very unhelpful. We are now having to contact trading standards to try to resolve the issue as we have been robbed by CEX in Cambridge. I would advise anyone buying from this store to be very cautious and always make sure they check the item Infront of you before buying which we will NEVER do again.
April 2023 by Wendy Thomas
Great shop to visit. Fantastic selection of dvds, games etc. All at very good prices.
February 2023 by Hayden Brown
Customer service needs improvement. Made to feel as though you're a problem for coming into the store. This has happened on multiple occasions with different staff members.
February 2023 by Orbital Battle Station DS-77
My old Xbox One S - Died .Decided to buy one at CEX in Cambridge .Unfortunately when I brought it home it didn?t work . Came back and : Service I received was better than any shop ever.Gentleman behind the counter ( short hair and glasses ) did everything possible to make me happy . Went above and beyond and offered a different console that works beautifully . I love CEX and will be back very soon as I need a laptop . Great customer service , good prices and fantastic atmosphere . Thanks Guys ?
February 2023 by Maxim Kolesnikov
My go to second hand tech shop, can usually find something old and interesting, but has new components and games as well. Highly recommended if you like older consoles and slightly aged pc parts.