December 2023 by Jiatong Jiang
Very rude staff there. The shoes I want to buy only have one pair in store with the right shoe has been displayed for ages which looks old than the left one. But I do love the shoes and the city I live doesn?t has Clarks, so I decided to buy them. One of the stuff said to give me a discount because of it (actually I really didn?t ask for), but, the lady with blue jumper said ?no, I didn?t see any difference, all the shoes in store are new they are not secondhand?.I said ?can I buy them online?? The lady said ?all the online orders will be shipped from store so the shoes also have been tried by others?????She is really really impolite. As I am not native speaker, I even couldn?t interrupt her judging me?. Finally she said you can buy or not?It?s really bad experience for me compared with all other shopping experience I have in Clark?s (all other stuffs are really nice and lovely! And the shoes are really comfortable)
September 2023 by Seraphina HW
Thank you Cherry for making shopping for children?s school shoes a relaxed and even enjoyable experience! Great selection at Clark?s and far better than its competitors.
September 2023 by Jakob Frickelton
Great service and shoes.
August 2023 by yvonne lockwood
Very busy shop as it is Saturday but we walked in and were served straight away excellant service
August 2023 by Ben
I got served by Harry, he was pleasant. He picked out shoes that fit and measured my son's feet. An overall good shoe purchasing experience.
August 2023 by Matt Baxter
My parents used to buy shoes here for me when I was at school, now I buy my children's shoes. Always good quality.
January 2023 by Lea Vu
Friendly, helpful staff.I got seen to promptly, as we were there to purchase some boots for my daughter.Unfortunately, I had to being the item back a day after.Good customer service
October 2022 by Oli
Just wanted to say thank you to Mia the sales consultant who helped my partner, daughter and I today. She was so gentle and lovely with my daughter whilst having her feet measured for the first time and did her upmost to help us. We asked her to suggest some options and she came out of her stock room with 4 boxes of shoes for us to look at. She is a credit to your business and I wouldn?t hesitate recommending her to friends and family.
October 2022 by Meriel Rodgers
Just wanted to say a huge thank you to Will who assisted me with trying on shoes. I was looking to get two different pairs of shoes, and wanted to try on several sizes. Will was unfailingly helpful, friendly and efficient when it came to finding wide-fitting shoes in my size (wide-fit plus a half size is a very specific order so I was very impressed. This store really cares about all its customers). All the staff here are very professional, well organised and keen to ensure your customer experience is great. 10/10 would recommend.
October 2022 by Elizabeth N
Super friendly and helpful. Alex was very patient with me and helped me find the perfect pair of boots! Thank you :)
October 2022 by Tony Geater
As with many modern shoe shops there is not enough stock to allow you to try on a full range of styles and sizes. The shop is comfortable and the staff will order in your shoes to try on.
August 2022 by eu eu
Very rude and unhelpful staff thereThe young girl who served me at the till, which approached me very rudely charged me full price for something I bought that was half price. Won't be back again. The staff at Grafton centre are more friendly and helpful.
June 2022 by Jon Kingsley
Poor. Shutters down 15 minutes before closing time with staff just sat in the back chatting. Complete waste of my time rushing in after work.
May 2022 by Loric
Very bad customer service. Lots of staff wandering around with no purpose, not helping. I had to pack the shoes I was buying at the checkout whilst the assistant just watched me struggle. Terrible.
April 2022 by Elaine Kennedy
Met a lovely member of staff - Denise. So helpful and interested in fitting our granddaughter with new shoes. A pleasure to meet her!