December 2023 by D King
As good as ever,staff lovely and good quick service. Lee is amazing,out of all the costa's i have been to this one is the best.Cheer's
October 2023 by Alex Smutko
My recent visit to Costa left me with mixed feelings. On a quiet afternoon with only five customers around, we placed our drink orders. However, the barista's attitude was less than stellar. She appeared visibly impatient, rolling her eyes as she sipped her drink through a straw without uttering a word. When I asked about the restroom, her response was equally uncommunicative - a slow nod without any guidance on its location. The lack of welcoming and friendly service has left me with reservations about returning to this place.
July 2023 by Stacey H
Friendly staff. Service with a smile. Quick and efficient. Clean.
June 2023 by Sharon Meade
It was very good, staff very polite, and the set up of the shop were very good, nice comfortable chairs, would definitely go again
May 2023 by Roland Chesney
Good coffee reasonably priced
April 2023 by Bill B
We went in Costa this afternoon in hills road about 15.20 PM, chap wasn't very friendly about us buying a drink even though shop doesn't close to 16.00 pm he had already closed off half the shop which he could let us sit as we we're only going to stop for 1 quick drink then go other part of shop was crowded and wasn't much space , just think he could let us sit it at quiet side , just his attitude wasn't very customer friendly, so if you go in there after 15.00 PM be warned
April 2023 by Iliyan Slavov
Bad personal on the till,I asked to reduce the air-conditioned and he wasn't happy to do need more experience
April 2023 by Kistaubaev Magzhan
Worst unwelcoming personal ever. Not the girl on the counter, but the guy.People like him, should not work in service management
February 2023 by Strejomili
Had a great little time in Costa on Hills Road Cambridge, staff where courteous and hpfull Jamie went out of his way to help me and had a nice chat with Tom, my daughter and myself were made to feel most welcome, and the Coffee/Hot Chocolate were really good????
January 2023 by Wouter HAAIJMAN
Bought medium cappuccino and two almond croissants. Paid £7.20, a ridiculous price, especially as the croissants were old (tasted as if they were baked in 2010). I could have complained but then this review could not have pointed out that the criteria they use to decide what should and should not be sold are seriously inadequate.
November 2022 by Angela King
First time in this city good service not bad coffee stocks low for sandwiches still got something
October 2022 by Sarah Maxwell
It was OK - comfortable and clean and a nice table with a view of the street. At £3.05 for a small latte, though, I would have hoped for a full glass. Nearly two inches at the top was froth - finished in no time.
October 2022 by Judy Roberts
The staff are friendly, although there never seems to be many around, it's often one person doing everything. There seem to close the seating area quite a lot, possibly because they are short staffed.
September 2022 by LiliUK78
Really poor customer service. Baristas are rude. You have to ask for everything: spoon/ tray/ napkins. Also seems very prejudiced against ethnic minorities- clearly not the same experience. Lee is the worst. The lady is nice though
September 2022 by Sadie Skipworth
This Costa gets a mention as it is the cleanest one I have ever been into. There was only one member of staff too!
