November 2023 by Alex Wightman
Some lovely sofas in store planning to order soon . Staff were very friendly and not too pushy , particularly Mo who was on hand to answer questions and give us advice but also left us alone too talk things over .
November 2023 by Alejandro Gomez
I recently had the pleasure of visiting the Furniture Place, and I must express my utmost satisfaction with the entire experience. Here are a few key points that made my visit exceptionally positive:Wide Catalogue of Products:The Furniture Place boasts an impressive and diverse catalogue of products. I was delighted to find a wide array of options, styles and preferences. The extensive selection made it easy for me to find exactly what I was looking for.Exceptional Customer Service by Lorena:I cannot speak highly enough about the exceptional customer service provided by Lorena. From the moment I entered the store, she greeted me and my family warmly and remained attentive throughout my visit. Lorena's product knowledge was evident, and she went above and beyond to address all my inquiries. Her friendly and helpful demeanor significantly enhanced my overall shopping experience.Problem-Solving Expertise:Lorena's problem-solving skills were particularly commendable. She efficiently addressed any doubts or concerns I had, offering insightful solutions and recommendations. Her expertise and willingness to assist made the entire shopping process seamless and enjoyable.Unbeatable Quality-Price Ratio:One of the standout features of the Furniture Place is undoubtedly the excellent quality-price ratio. I was pleasantly surprised by the high quality of the products in relation to their prices. The affordability combined with the superior quality makes Furniture Place stand out as a top choice for furniture shopping.In conclusion, my experience at the Furniture village was nothing short of fantastic. The combination of a diverse product selection, outstanding customer service by Lorena, and unbeatable quality-price ratio has secured my loyalty as a customer. I will not hesitate to recommend Furniture Place to friends and family looking for a superb sofas shopping experience.
November 2023 by Ian Favell
Azzdean was extremely helpful in talking us throught the options, sizes, fabrics, prices, and then left us alone so that we could discuss and explore our needs in private. Once we had decided he then took us through the ordering process and fully explained additional items that could be of benefit, without any pressure at all to purchase. He was knowledgeable about the products and gave many helpful hints of how best to look after our purchase when it arrives. It was a pleasure to have visited this store, and we felt very relaxed and well looked after. We are therefore absolutely sure our purchases will fully meet our needs. Many thanks indeed!
October 2023 by Fiona Behan
Fantastic experience; Steve Wong was incredibly helpful, friendly and knowledgeable. Corner sofa is now in place a few days ahead of schedule. End to end service from Furniture Village was exceptional.
October 2023 by SL Stimson
Azzdean was the perfect salesman! Thank you for the help, guidance and patience. Definitely go back, and if you need a great consultant he is the one to go to!
September 2023 by Lee-jay Skeggs
Brought a sofa & mattress & was looked after by Steve who was very helpful & very knowledgeable of all the furniture the store had to offer. Got offered a coffee & cookie & wasn't rushed or pressured into buying & got a super deal. Left very happy with my purchase.
September 2023 by M V
We visited the Cambridge store on Saturday to buy a mattress. Steve Wong greeted us as we entered the store and after we had time to browse offered his assistance. We explained what we were looking for, he made suggestions but was not pushy and recommended we take plenty of time to try different mattress choices before making our decision. It was really refreshing to have good customer service, we left the store happy after placing our order - thanks Steve!
July 2023 by Luis Constantin
Welcomed by Steve who let us look around before giving advice when we asked. We ended up buying the Touch sofa in the window as it was so comfortable and fits our space perfectly. All the sales staff seemed friendly which made a very relaxing experience for us unlike the pressure we got from other places the minute we walked in. Hot chocolate and freshly baked cookies were a bonus. Highly recommend furniture village, thank you
July 2023 by Sam Bolton
From the moment we walked in to when we left we were welcomed and attended to (even offered tea and coffee). We were given lots of advice and information but with absolutely no pressure. When we came to a decision on what we wanted the payment process was clear and to the point yet still with options on payment plans. We felt like everyone walked away happy and we will definitely comeback for more in the future.
July 2023 by Cambridge Centre For Environment Ltd
Peter Jones was excellent in handling our purchase of the David?s sofa. He was patient with us and he clearly explained the transaction. It was a 5-star treatment.
July 2023 by Becky
Visited Furniture Village today looking for a new bed after visiting other unsuccessful local businesses. We were met with Lorena and after an explanation of what i was looking for she pointed us in the right direction. Her service was top class, Lorena explained the products in great detail and even though i was only looking for a frame- i ended up purchasing a mattress too. The coffee while we browsed was a lovely touch too on a hot muggy day. Happy customer!!!
July 2023 by Rodrigo Conte
Great experience yesterday with Lorena, she helped us decide on a sofa based on our budget and was keen to answer any questions or concerns. It was the first shop we went in so I was adamant to go see other places first, to which she was totally cool about it. We came back and bought the sofa with her afterwards! She even got us coffee and cookies which was a nice touch ?
July 2023 by Clair Parsons
We had an excellent experience here looking for a corner sofa and armchair that had a high back and supportive. I was surprised at how much choice there was here compared to other companies. Adnan had good knowledge of the products and was very friendly and helpful. Really looking forward to our new sofa and chair arriving.
July 2023 by Jo Jo
Just brought our new bedroom furniture from Furniture Village Cambridge, we saw Peter Jones having first met him a few weeks ago when we were browsing. Nice friendly sales person and not pushy, he was most helpful and a pleasure to deal with.
June 2023 by Pui yee Tsang
I visited the Cambridge store because I was after a Sofa there was one I saw online but I wanted to see the real thing in store . I just want to say the service was fantastic, I was served by a sales person called Steve and he was extremely helpful . I was offered a cup of coffee and I told him what I was after and he showed me the Sofa , fabric swatches it came in and other styles of Sofas in store . Attention to detail was brilliant Steve took in everything that I said and I left purchasing the Sofa. A huge thanks to Steve . All in all I would definitely recommend this store most of the staff were really friendly .
