January 2024 by George Evans
Excellent service today from Mark H from the electronics section on second floor!! Really friendly and helpful. Olivia was also very kind and helpful
January 2024 by Vilius Balandis
What a waste of time. Came with my mac to buy the quest 3 headset, lad pretended it?s just a display and doesn?t work while the charging light was blinking. Lol.
December 2023 by Mas Hassan
A superb store with great variety of goods and household products and a truly fabulous place to shop.
December 2023 by Lady B
A lovely pre-Christmas treat on my John Lewis reward card for myself & bestie! Free Prosecco (or tea in my case) & Cake for two! Lots of cake choices, but we chose Passion Fruit & Coconut Cake and Victoria Sponge and both were gorgeous. Super light, fluffy sponge and both were delicious! A gorgeous glass of Prosecco too! We had a lovely 1hr relaxing in the cafe, in the midst of our Christmas shopping chaos and just another reason John Lewis is so lovely ???
December 2023 by Jim Jim
Wanted to get some make up for my girlfriend went to la prairie counter the girl was very friendly. Her knowledge was fantastic.as I wouldn?t have a clue what I?m saying, or going on aboutmy girlfriend loved the creams that I got her She was very happy of what I brought. I think that girl?s name was called Siobhan. I would definitely go back in there if I wanted more Wasn?t five stars, it was easily 10Also, there was a lady on the shoe section downstairs, which was extremely helpful
December 2023 by Tracey Kehoe
OMGoodness Excellent Customer Service!! Best place I have ever been served in BIG thanks to Taylor who was extremely knowledgeable and had a lovely calm manner about himself! Welldone Taylor you deserve to go places in life!! I was so impressed with you!! Taylor helped with the purchase of a Samsung lap top, Samsung tablet and Samsung ear buds. Please do praise Taylor on his excellent customer service! Rema also was excellent who completed my service at the till. Thank you all so much have a great Christmas you deserve it!!
December 2023 by Kapo M
Food is bad and cold. I spoke to the manager and he was rude?Really disappointed with this place and I have made the decision not to go there again. I strongly advise against eating or drinking there anymore
December 2023 by Olli Beaney
Very large John Lewis in the centre of Cambridge. A large selection of Xmas decs are available but they are a bit overpriced for what they were. Worth a visit, if you are in the city centre.
December 2023 by M S
We had a look in here and my partner decided to invest in a couple of tins of "custom" Quality Street.The young woman who served us was an absolute delight, a credit to the company.
December 2023 by Steve RM
This store isn't what it used to be. Wanted to look at a product before buying (I was 50/50 on whether to buy it), and although it was in stock, because it wasn't on display, the "partner" refused to get it out for me to look at. Lost opportunity and definitely poor attitude. Yet another reason to shop on Amazon.EDIT: ended up chatting to 2 managers. I wasn't looking to get anyone in trouble, but this is a training and development opportunity for the individual. They treated the issue seriously: have raised my rating as a result.
December 2023 by David Sarsons
Looking for small lampshades for wall lights, but there were none on display. Sought out the only assistant on the lighting section who told me that the (very limited) range was only available online! What? This is a large shop! What is going on here?
December 2023 by Mark Stephens
Great for birthday/christmas gifts! Lots of variety over 4 floors with a lovely café at the top. Can be crowded on the ground floor and of course can, as always with John Lewis, be a bit expensive.
November 2023 by Karl Mackender
I bought a suit from John Lewis Cambridge branch today and Ramish in the Suit department was extremely helpful, knowledgeable and provided an excellent service. Great experience, well done Ramish and John Lewis.
November 2023 by John Hipkin
The telephone number on your website for the Cambridge store does not (as suggested) take you to the Cambridge store but ends up at some central location with someone who doesn't speak understandable English and who keeps you waiting (to pay) for ages.Oh how I wish you could talk to someone at the local store and get some service!
November 2023 by Christine Gill
A very disappointing time spent in store here today. After walking around the furniture displays, and looking at various items, none were priced, so had to first of all find an assistant, and get them to look up the price very time consuming, and frustrating .Hardly any staff around on the shop floor. At the jewellry counter, needed to look at something, had to ask someone in the shoe department ,and was told to walk over to the cash desk and ask. Seems like instore customers are not a prority. In the baby department same thing. Prices missing, had to find someone, they didn't know at all . Always had high expectations of this brand Failing miserably. Not a good experience.
