July 2023 by Trixie
I recently opened a bank account this branch. It?s a shame that all staff cannot seem to give the same correct accurate information. Took me through the steps on opening a bank account which is called profiling. When I brought it to the bank manager he brushed it under the carpet and started talking about something that was irrelevant. ( I could tell his understanding wasn?t there) opening an account in this bank was very stressful and wasn?t as smooth an easy as other bank accounts I?ve opened in the past. When I recently went in to branch one the agents pressured myself and child to fill out a survey. Made us do it in frontof him which I have no idea why he even manipulated to what score to score him I gave him a 8 which he wasn?t happy about. Talked my child to giving him a 9 as anything under a 9 is bad for him. Which I think a lot of rubbish. ( this is why metro ratings are so high) in future I won?t be filling out anyone surveys if I do I will be filling them out in my time and giving the ratings that I want. Which I did.
July 2023 by colin
Fantastic Place. Been with Metro Bank for nearly six years never any problems either in the bank, online or on the phone. Always friendly and polite.A++
April 2023 by Dr. Pradyumna Raval
Visited Metro Bank on Cambridge High street yesterday. Mr Bolu helped us in opening an account. Brilliant service. Very well spoken and polite young man. Overall a good experience.
April 2023 by Jacob Verrey
This may very well be the absolute worst bank on Cambridge's high street. Do NOT establish an account here.I needed to create a current account, so I visited this bank three times. The first time, they told me they needed my passport, and once I brought it, they'd open up the account. I did that on my next visit.The second time, they told me I needed 2 very specific documents to prove my address, and once I did that, they'd open up my account. I spent several hours obtaining these documents and getting references, and I brought them in on my next visit.The third time, I sat there for an hour. They double checked all my forms. They had me log into all my other bank accounts. They had me sign a document. And then? They told me they couldn't open up a current account: it's against company policy to open up a current accounts for international students."But I did everything you said." I replied. "I brought in the passport. I spent hours obtaining these documents. You told me if I did all these, I'd get an account. Why didn't you tell me that you don't honour international students earlier?" They told me to use another bank instead.You will be deceived, lied to, and sent on a wild goose chase that ultimately results in nothing. I've never experienced a more dishonest bank in my life - one that wastes hours of its customers time - and frankly you'd be better off taking your salary in cash rather than trying to have it sent to Metro bank.
April 2023 by Liz Millard
What a refreshing change to visit a bank where you are greeted with a friendly smile by a person who is immaculately dressed. The whole experience I had today at the Cambridge branch was excellent.Well done to the Manager, Lambros, who was both professional and courteous and extremely helpful.
April 2023 by James Robinson
Terrible experience. I tried to open up an account. They didn't let me because I had the wrong documents. I left and came back with the requested documents. They then told me I needed a DIFFERENT set of documents.
February 2023 by John craig Sinclair
the staff are very friendly and helpful, thee best bank in Cambridge
December 2022 by Krisztina Vincze
Super kind and lively customer service. Got everything done I wanted. I cant remember the gentleman's name *sorry!!, but he was sitting on the second spot from the window and he is 22* if it helps lolThank You!!!!
October 2022 by George Bonilla
Avoid the brunette, chubby girl with glasses, she barely wants to do her job.
September 2022 by Michal G
Thank you for the wonderful service... today I went to metro bank in Cambridge at 1PM and I was going to make deposit of 3000 pounds on my account your store manager: Khaver Hussain kick me out of there... he was demanding from me proof where does this money come from etc. when I said that's my savings I work as a cab driver and most of our job is in cash... he said that's not good enough and he won't accept my money....Can't wait till Tuesday because some legal action need to be taken. Thank you for brilliant customer service
July 2022 by Nashwa Mohammed
Worst customer service worst bank ever the took my own money don?t sign for it guys
July 2022 by Love Always
Not keen on some of the management in Branch .I was patronised . They make fun of people
May 2022 by Satoshi Nakamoto
Refused to open an account for a Ukrainian refugee because they don't speak English fluently. You are not allowed to bring a friend that can translate stuff while opening an account. The employee even said that it is the company policy.Such treatment of customers is just unacceptable and, I'm afraid, unlawful. Go to any other bank next door and don't waste your time. There are at least four of them on the street.
May 2022 by Abhilash M
Worst bank in the world. Dont go for metro bank account. This is the worst bank i have ever seen in my life.. The employes dosent know any think. My front sent me some money from India and till now i have not got the money.. its been one month now. When i ask about this in the bank, they dont know any think about it. Then i got a mail frm metro bank that they want to talk to me about this transaction, and i went to bank, but agin they dont know nothing.. They dont know who sent the mail, they dont know to whom they have to talk.. and now from my account they have deducted some money for no reason. I am mailing the metro bank every day and they never sent a mail back. Customer care is just waste of time.. same like the bank.. It was a big mistake of mine that i opend an account with Metro bank. I am going to close my account with them and open an account with any other good bank where every think works properly
May 2022 by Tom janes
Dont even bother banking here just got told i cant use my card online to by trainers from company been buying from for years all of a sudden it?s suspicious activity says need verification then it never works or goes through just been on phone with team for over house passed around 5 times to betold dont shop there going to close account in next few days highly advice going another bank if u do online stuff not helpfull or even want to help talk about pass the buck and 1 week ago he took the approvals off so could order then got put back on and saying it never happened i basically made it up bunch of cowboys running a bank
