October 2021 by D94
Came in at 17:30 to collect an order. They said they closed(the shop was supposed to close at 6) and wouldn?t help me. Would give 0 stars if I could
August 2021 by Charmaine Gillespie-west
I had a terrible experience at this store. Waited over 45 minutes at the till with just myself and another customer, I was completely ignored, while they fuss over the one awkward customer, if the item was my own and not my daughter who was very excited! I would have left the store. Appalling customer service. I will not be visiting this store again.
July 2021 by Don Abeysekera
Really good service, staff were very helpful. Even though the shop were busy they came and attended us and gave us the correct sizes and good advice. Feel like the reviews here doesn?t reflect the service since people tend to leave a reviews only when they have a complaint not an appreciation . But honestly say I had a good experience shopping there! Loving my new shoes.\\nThanks for Robin and the other lovely lady who served me which I forgot to ask the name.
July 2021 by Chris O
Nice collection of Nike, Adidas, UGG
July 2020 by Carla Asorey Blazquez
It is supposed to be open until 6pm on a monday. Went today, 20.07.2020 and is already closed at 5:20 pm
February 2020 by Rahul Shivaram
Awful buying experience. Mislabelled their own shoes on display so I waited 20 mins to find out that both shoes I chose were the wrong size. Shambles. Management should be fired.
August 2019 by Alex Wells
Absolute worst retail experience of my life, short story is they had a pair of shoes on sale with the wrong price label on (had an up to 40% off sale on), first staff member attempted to honour it but had trouble putting it through the till\\n\\nthe manager was called to process it but instead decided to cancel it all, this was in spite of us showing multiple other shoes in different colours at the same price\\n\\nstore manager was very rude and not apologetic at all \\u0026 started implying we had changed the labels (on the whole display! without anyone noticing?)\\n\\nIn all other cases with incorrect prices the store had honoured it, but with this the first staff member approved the sale and attempted to process it!
August 2019 by Jeniya Gwendu
I went to the shop to exchange my converses, the member of staff was pleasant and helpful. The shop was easy to find at the Grand Arcade.
August 2019 by VAL R
We come here to get great shoes
August 2019 by leila evans
Not a bad place not enough selection for ladies with larger feet though
August 2019 by Karen Smith
Good shoes but can be pricy
September 2018 by Tish Cracknell
I waited a long time to be served. The assistant failed to bring me the two styles I asked for. I then after ten minutes asked another assistant to get me the shoes. I was left, given no help. I then made my choice. There was a really long wait at the till so I left feeling disgusted with the experience
July 2018 by Elizabeth Courtney
Good selection of shoes (although I miss Keds being stocked!).. but every time I go, it takes ages to get help from staff! I literally wander around for like 5mins trying to find someone to help! I just want to buy shoes, it shouldn't be this hard...
July 2018 by Keith Melia
Arguing about a carrier bag after we had bought five pairs off very overpriced trainers by our family members
February 2018 by Catriona Gale Hall
Excellent customer service from Jimmy today, as well as other staff.
Helpful, friendly and informative. Can't fault it.
Happy customer, very!
