January 2024 by Mrs Studd
The croissants here are so flaky and delicious and very buttery, they tasted fresh as the where freshly made that morning, i highly recommend coming here for something savoury or something sweet it caters to all tastes! The staff are incredibly friendly and there was no queue when entering. I highly recommend this little bakery when you?re next in Cambridge.
December 2023 by AJ Mante
Initially went in and they were busy but they asked us to come back. When we did, they seemed understaffed, but the manager did his best to ensure we were served and taken care of! And the waitress who came to check on us to make sure we were served was very pleasant! Overall a lovely experience, and well worth the experience voucher I had!
December 2023 by TheTJW
A group of six of us went there for an afternoon tea and after an initial warm welcome, they took our order - just drinks and cakes. Over an hour later, we got some drinks, but they were the wrong ones, so another 10 minutes later we finally got our correct drinks. Probably around 20 minutes after that we got some of our cakes, this is after some customers who had arrived after us, received their orders ahead of us. It didn't end there, when we eventually went to pay, there were many things missing from the bill and the staff seemed to be totally confused as to what we had. Quite unbelievably bad service.
December 2023 by jonathan trice
Very disappointed in the service.We were seated and told our table would be cleaned shortly. We waited 15 minutes and our order was only taken because another member of staff that wasn't our server saw my wife looking frustrated. After we ordered the 1 coffee 2 soft drinks and 3 cakes we wanted, I noticed people that came in after us were seated and served and we still had a dirty table we left without being served.
December 2023 by Martha Wilson
Oh my gosh. What has happened to Patisserie Valerie? I ordered a millefeuille - a pastry, which should be good here - and the cream had split (gross) and the pastry was rubbery. Absolutely awful. The tea was average quality. The service was mixed (from what I could see at the other tables, they were getting a lot of orders wrong). What a mess. I used to come here all the time before Covid and it was terrific. I don?t know what has happened to it but I would not recommend going there. There are dozens of quality pastry shops and cafés in Cambridge. This is a waste of your money.
December 2023 by Harry Curtis
Poor service. Unable to provide oatmilk. Slow service. Unable to heat the oatmilk until requested for a chocolate drink. All other customers complaining of a 20 minute wait time. Unable to seat people despite an abundance of open chairs. 6 or so staff not making a particular effort with attending to the needs of the customers but instead prioritising those who get up to complain and their needs are met instantly. Shocking to be frank.Vegetarian options: Could not serve oat milk
November 2023 by Jackie McGill
The man who served us was friendly and polite but the standard of food we had was very poor. The Bagel was stale with very little salmon and the poached egg on Sour dough bread with Avocado was awful. Presentation was very poor, the Avocado was roughly chopped and put onto soggy bread which wasn?t toasted and the egg was over cooked and cold. The other slice of toast had a handful of halved tomato?s piled on to it, presentation and quality very poor. Wish we had just had cake as they are prepared off site. Hygiene poor as a member of staff was eating while preparing serving customers.
November 2023 by Stephanie Crawshaw
I don't know what has happened but the level of service and quality of the food has really deteriorated, when compared to ore-pamdemic times. I went with a friend to use a Groupon voucher for their brunch menu. Both our orders were misunderstood, including the drinks which we had requested to arrive after the food and which arrived before. The staff seemed 'somewhere else' . The place wasn't at all busy but our food took quite a time to arrive and with items missing, followed by what seemed unneccessarily confusing conversations in their attempt to explain and eventually rectify things.Very disappointing. I'd return just to see if it was one-off, and I'd have a cake next time, which I know they're good at.
November 2023 by Z Studd
The croissants here are so flaky and delicious and very buttery, they tasted fresh as the where freshly made that morning, i highly recommend coming here for something savoury or something sweet it caters to all tastes! The staff are incredibly friendly and there was no queue when entering. I highly recommend this little bakery when you?re next in Cambridge.
November 2023 by Elena Dunn
Overall very poor experience. Called ahead to ensure they could accommodate an afternoon tea and was told they could. When we arrived we were told they were understaffed and we?re not doing afternoon tea. The server eventually agreed if we came back in an hour they would have it prepared. When we came back, nothing had been prepared. Eventually got seated and served and the food was very poor. Was served an ?egg mayo? roll with one piece of egg white in. Cakes and scones were nice but the service ruined the experience overall.
October 2023 by Atasi Ghosh
Went there this weekend after ages (I used to love this place when I was a student at Cambridge). The place has become terrible to say the least. Unprofessional staff, stale dry cake which gave me food poisoning, the kitchen on the way to the washroom looked filthy. Waited forever with zero service. It?s a shame that what used to be an amazing cafe has become so awful. Avoid at all costs. Lots of better places in Cam.
October 2023 by Sheila Copley
Today I tried to have lunch in Patisserie Valerie, looking for a gluten free sandwich since I have coeliac disease. There were no GF options. This is very disappointing and discriminatory to say the least. Coeliac disease is quite common so I?m quite sure I?m not the first to be let down. This needs to be addressed.
October 2023 by Alex Taylor
Very poor by the usual standards of Patisserie Valerie - avoid! Cakes very dry and stale and made us feel ill. Noisy and unhygienic kitchen. Unprofessional staff dropping cutlery several times and other customers waiting half an hour or more for service. No sense of customer service at all.
September 2023 by Amine Dahimene
45 minutes before closing we got coffee in cups when we are sitting inside, the staff not helpful and rude since they are asking to leave within 30 minutes before closing. We also spent £31.51 for just americano, coffee latte, hot chocolate and glass of milk for the baby. Not coming again as this is one of the worst place.
September 2023 by A Chamakh
AVOID !!!!!!Went for breakfast, poor service, food mediocre, no bill provided so paid at till £40 for 2 x drinks and 3 small breakfasts. Probably added a service charge on and noone checked if our food was ok. Will avoid going back again.UPDATE: been in touch with customer service and they just keep resubmitting the same emails over and over again without reading what I have written.
