August 2023 by cor mc
Ver rude. Dark haired woman. I asked about the base of the brand was; wondering if it was the same and how it lasted. I got a very arrogant response telling me they don?t work like that. I was totally happy to hear and learn. Totally. No further info given except they?re all different. I just wondered if there was a Penhaligon signature base tbh. Just that. It was the unfriendly way I was spoken to. I was so shocked I could not communicate further. Rude. Not a smile on entry either. I think the other girl there was a fine. Smaller and younger with a pleasant manner. I have been a ?mystery shopper? here and abroad. I was really thrown and it has tainted my trip a little as I was made to feel so small and stupid. In fact her response made the atmosphere awkward. No one who deals with customers should create and not make efforts to change an atmosphere. The fact I?m writing such a long review shows my upset!
July 2023 by Cosimo Alfarano
excellent customer care, knowledgeable, available and nice to interact with
July 2023 by Angela Lloret Blackburn
The lovely ladies in this shop really made my daughters day, gifting her with a scarf sprayed a sensational rose perfume. I don't think she will ever forget the experience and will treasure the memories of this fabulous establishment like I do.
July 2023 by Cosimo
excellent customer care, knowledgeable, available and nice to interact with
May 2023 by Yanin N (Jesse)
It is my birthday today 29 Apr and I walked into the Penhaligon store to get an after sale service. I made a purchase online but need to fill up my very first atomiser.I was blown away by the high standard of customer service and friendliness of a staff name ?Khadija? at the Cambridge store. She welcomed me kindly with smile. No rush on my purchase and she tried to understand my favourite sensory profile. I was a received a surprise little gift from Penhaligon too!!!Thank you so much for making my visit so even more special. You made a memorable experience at Penhaligon on my birthday !!!I love the the brand and its essence. Generally speaking, staff are super friendly, knowledgeable and helpful. Even though it is a small shop in Cambridge, it is remarkable ??I enjoyed my experience there every time I walked in. Their perfumes are unique and smell extraordinary!!!!
May 2023 by Karen ball
Absolutely lovely service by 2 lovely young ladies......made my daughter and myself feel very welcome.We were shopping for a special scent for my daughters wedding and they were so helpful.........
April 2023 by J. m
Great store, the staff really friendly. Recommend visit if you are in Cambridge.
April 2023 by Marcy Mocke
Atmosphere in this store was most unpleasant. There we only 2 other customers in besides the two staff members. Most unwelcoming. Clearly no passion about the products.
March 2023 by Drive & Revive
It was first and last visit to this shop in Cambridge,the girl who works there is very rude ,she said it's not allowed to try the perfumes and they are tested on papers !!! Did they ever know that the smell on skin changes from one to one !! Yes I will will buy a £200 perfume without trying it on my skin..so stupid policy and sales as well ! Don't ever go there ,the is John Lewis close with perfect customer service and very nice polite staff.
March 2023 by Nicholas Allan
Staff friendly and helpful and a good knowledge of the products that they sell.
January 2023 by Emily Robinson
Lady working in there was lovely and chatty and answered all my questions when I went in for a gift. Would visit again
January 2023 by James Dye
Lovely customer service, lovely smells, can't complain
December 2022 by Yanin N
Absolutely love the shop. Staff are super friendly, knowledgeable and helpful. Even though it is a small shop, it is super nice ??
August 2022 by Emma Mileham
Visited the store today - such a treat! The Sales Assistant couldn't have been more helpful. She asked my favourites and went on to suggest similar scents. She was so helpful and gave me the tester strips to help me decide on a new favourite.Thanks so much Penhaligon!
August 2022 by Charlie Castle
A stunning PENHALIGONS boutique, staff ever so kind welcoming talkative. My favourite one I?ve visited . When I?ve run out of my halfetti and blenheim bouquet I think I will come specifically to this branch to replenish.
