January 2024 by Brigitte Snell
I was overall pleased with the tests and my new glasses are good. The only problem I encounter is the young women who do the preliminary test, are sometimes quite shy and tend to speak too quietly.
January 2024 by M Swales
Staff very helpful and polite, place a little tight for wheelchair users, glasses are good but due to my head tremor it is hard to get exact measurements although the young lady tried several times. I am coping with the bifocals aspect and the glasses are better than before but I still am not 100% sure due to my head tremor. The tests were carried out with no real problems. Thank you
December 2023 by Bill L
I was here for an audio test, it was fine probably 4 star for the medical side. 5 stars is for how helpful the staff were. I really appreciated the help from the reception desk
December 2023 by Pauline Dolan
fast and efficient service all the staff are friendly and informative.
December 2023 by Mary Haynes
Very good service & thorough eye test & excellent help & patience, greatly appreciated as I'm a wheelchair user ?
December 2023 by Natalie ?K.0.D?
It's a shame, there are some lovely staff. However, I was told my astigmatism had gotten severely worse and strongly advised to buy new glasses. The glasses didn't seem right, so they retested, turns out my astigmatism had actually gotten better, and very similar to my old prescription, meaning I bought new glasses at £140+ for no reason.Secondly I was advised to deal with a corneal abrasion in a way that doesn't really seem to be working several weeks in.A bit pot luck who you get, but I'd say 100% of staff make you feel welcome, 90% of actual opticians there are brilliant, 10% have a way to go.
December 2023 by Sean Whitehead
Was told my eyes were very good, considering my age. But the specialist said they could be even better. I was sceptical, but thought that would be amazing. So ordered two pairs of glasses. But, as I thought, the long distant glasses could not see as far as my own eyes could see, without making things blurry.To be fair, the pair they give me for the close up reading were ok, but I?d already bought some reading glasses from Poundland that were already adequate.
November 2023 by Betty Martin
optician who treated my eyes was very informative and I felt guilty confident. only negative it seems Specsavers in hearing & optician are not told to introduce themselves so I do not know who my optician was. it is not up to the client to ask still give 5* for good service
October 2023 by Rebecca Bryant
I had to change opticians when the Virus was about to a nearer one in my village. It was terrible and the coloured plating came off the glasses I chose within 1 year of wearing them. This year I returned to Specsavers where I used to always go . And the customer service in there was so good. I felt relaxed and able to choose the glasses I wanted without any pressure being put onto me at all to pay for extra tinting , or non scratch lenses. Because unlike the other place Specsavers do all this for free. I chose the glasses I wanted . And because it said buy one pair and get another pair free. I automatically thought the free pair had to be cheaper than the pair I was buying. I chose a wide metal frame for my distance glasses as I knew my lenses are always thick and stick out alot. And I chose a cheap pair with thin metal for my close up glasses. When I sat at the table with the specsavers manager to be measured etc. For the right size glasses he said to me " Why haven't you chosen your free pair for the same price as the ones you are paying for. " And my reply was I thought they had to be cheaper to get them free . He said no. I said to him I would have liked my free pair to have thick metal around them like my distance glasses really , but thought I wouldnt be allowed another £89.00 pair for free. He said I will get you some . As I am disabled and use crutches I let him do this for me. He came back with a lovely pair of glasses that were just what I wanted. I was so happy when I left there. And realised just how much better Spec savers are to so many other opticians. They treat you with respect. And their offers are amazing . Never will I ever change my opticians again. Specsavers proved to me just how much they care about customer satisfaction. As well as giving you well made and excellent quality glasses. And service . Thank you for being such a good place for me to return to .you just cannot be beaten anywhere else for providing the best customer satisfaction ever and the best quality glasses you can get for such affordable prices too.
October 2023 by Iván Vallés Pérez
TL;DR Visited Specsavers, Cambridge; faced indifference over a mere +0.25 diopter change, left feeling unvalued and dismissed. Specsavers only cares about money, not about customer.I've been donning prescription glasses for 25 years, so I'm well-acquainted with my prescription needs. However, my recent visit to Specsavers, Cambridge left me both frustrated and disappointed.I was there for a straightforward eye revision, hoping to get photocromic prescription lenses identical to my current prescription. Post-examination, optometrist Irtar Kha suggested a prescription that was different from my long-standing one. What surprised me was that the discrepancy was a mere +0.25 diopters, but for someone with estrabism like me, even this small deviation can lead to issues like double vision.I conveyed my concerns and the importance of maintaining my tried and tested prescription. However, instead of understanding and accommodating my request, I was met with a firm denial.While I respect professional judgments, outrightly dismissing a client's long-standing prescription, especially for a difference of just +0.25 diopters, feels like a sheer oversight and indifference to a patient's insights.I ended up wasting my time and walking out feeling unvalued. It's unsettling to experience such lapses in customer service from a well-regarded establishment like Specsavers. If you're someone with a stable prescription, I'd advise caution and double-checking any changes they propose, no matter how minor they seem.
October 2023 by Richard Martin
Was 100% satisfied with the in-store experience and the glasses but very disappointed with the after-sales service, Two days after picking up my glasses I received an email inviting me to ask any questions. I did have one and responded by email but got no reply.Oddly this experience mirrors exactly an earlier one with the audiology department. I don't think Specsavers can monitor email responses to their 'are you satisfied' emails ! I guess any question needs to be posed by telephone.(Too late now -sorted elsewhere.)
October 2023 by Alex Drozdowicz
What can you say about an opticians? Everything was just fine, modern equipment, nice friendly staff and a reasonably wide selection of spectacles. Works for me.
October 2023 by Kevin Naughten
Insisted that my pregnant wife walk to level 4 of the shopping centre nearby twice during her appointment to use the toilet instead of allowing her to use the employee bathroom like any other business would have.
September 2023 by Monika Fitzjohn
I cannot recommend this place at all.I booked an appointment online filled the form that asks you why you'd like to book an eye appt.Then the annoying calls and messages started !I got text almost every day telling me I have an appt, and to cancel it if I don't need it anymore. Like why would I book it if I dont need it?! Then a day before the appt 2 different people called me in a space of literally 2 minutes and ask me why I want an eye appt I'm not due one until 2024 (it's Sept 2023 )Why did I fill the form? Do you not want me to come ? Then why offer online appointments and forms ?!Horrible people. I hope my eye problmem which they found in the first place doesn't get worse before 2024 !!
September 2023 by Tullulah B
Outstanding experience from start to finish. I was greeted and dealt with by an efficient and empathic team member who read my panic and supported me appropriately. Initial assessment/triage with yet another talented young colleague and finally a thorough consultation with a caring and articulate medical professional. Every step of the way was explained carefully and advice was given in an easy to understand way without being patronising. I can't say how impressed I have been. I am so used to being disappointed by so many services in this crumbling society that I'm still reeling from shock. All this was NHS funded but the treament was gold standard private. Absolute kudos to all the team at this branch, and thank you
