January 2024 by Bazza Dole
Sports Direct only providing refunds as credit forcing customers to spend their money there.
December 2023 by Maha
Is your policy to close the store over 10mins early?
December 2023 by Lucy Large
Something definitely isn?t right here.Visited on 5th Nov 2023. Every member of staff we encountered were awful. Rude, abrupt, unhelpful and really behaved like they hate working there. The members on the till behaved as if everything was far too much trouble. They don?t speak to you, no Thankyou or please, no pleasantries what so ever. One of the tags was left on some joggers we bought and we had to turn round and go back. When I?d waited in the long queue and it was my turn, I was treated with a grimace. I very calmly with a smile said ?these still have the tag on, luckily we hadn?t got all the way home when we realised? The young girl on the till looked at me like I was dog dirt and hissed ?who?d you buy these off? not a ?sorry for your inconvenience ?or anything. Just a horrible expression, angrily took off the tag didn?t look at me again and and just had a totally hateful manner. I saw another customer when I was outside who was reeling from her horrible experience also. This was the worst experience of shopping I have ever had. I can only assume management is really, really poor- this seems like the only logical reason for every staff member to be this way. It?s a shame. I don?t like writing negative reviews, so I can only hope a manger sees this and establishes the problem so they can sort it out. I feel sorry for the staff and customers on the receiving end.
November 2023 by Camice Revier
I really try to shop at the store front businesses wherever possible. However, one staff member here made it difficult to wish to return. I asked a staff member passing to help me with a purchase. With out stopping, she simply said I?m helping someone else. I can understand this response but the rude tone and dismissive attitude was a bit off putting. Thus, I?ll buy these shoes online and am unlikely to return. After purchasing my husbands shoes, I passed the same woman standing around chatting with two other staff members. I asked her name and her response was ?I don?t have to give you that?. So the only thing I can offer to the manager is a physical description; blond about 5? 2? and approximately 12 to 13 stone. I completely understand people being busy, but I?m not going to wait around for someone who chooses to be rude right from the off. That said, I?ve not given this a 1 star, as the young woman at the counter was very nice and the other man working there was helpful with my husband. Unfortunately, one rather rude person can make customers write you off as a business.
October 2023 by Biraj Raniga
Generally good but their return policy needs to include refunds as well.
October 2023 by Nicki E
I visited the shop on 16th October, at 7:20pm. The cashier was totally miserable and rude. There was an Indian shop assistant who was really helpful.
October 2023 by Ahmet Kesli
I am very happy with this shop especilaly staff working for this store is fantastic and very helpful. Management of the strore is %100 customer satisfaction oriented.
October 2023 by Ali Hussain
It's very inconvenient shopping at Sports Direct. Probably the only store in the UK which does not do refunds in case of a return (instead they give you a credit note so you have to buy from them). No free click and collect for online orders. Quite a few times the store does not have the item seen on their website and either you need to go with a substitute or order online (which has a delivery charge).
September 2023 by Michael Martin
Really great service in the footwear department.
September 2023 by Robert Leeke
Sports goods shop, with reasonably priced sports wear. Selection of rugby equipment is a bit limited but we found what we wanted.
August 2023 by Stuart Miller
Always ok but never outstanding. You know what you're getting although they have a better choice online (bit of a con as you either get a short dated voucher or delivery charge). Staff always seem under pressure or with some it's a trouble to help, this could be improved.
August 2023 by Alfie ?Mr. A Harper? Parker
Manager refusal to edit a price which make its illegal to sell items on a coat marked up at 31.99 when system says 51.99, this will be taken to head office.
August 2023 by Nick Peat
I bought a pair of Skechers from this shop a few weeks ago. I have had a few pairs of Skechers in the past and they have always been of good quality. Sadly this pair are peeling so I emailed Skechers with photos and they advised me to take them back to the store. The young staff in there are always polite and one went to get a female manager. She accused me of lying and said that I have put them through the washing machine. I insisted this was not the case but she accused me of lying. She said your "Mrs" must have done it then and said she would not exchange or refund. I have spent so much money in that shop over the years and it had always been a pleasure to go in there but I will never go in there again. Please avoid.
July 2023 by Steven Wright
Went for football boots and trainers and could not find any staff to help me. Had to go downstairs to get someone to radio someone else upstairs to assist, who was utterly dreadful. Absolutely uninterested they went into the back to find a pair of football boots in my size the second I mentioned one, completely ignoring that I was also looking for trainers, or would want to try multiple. They handed me the shoes and walked away barely saying a word and did not come back to check they were okay, or whether I wanted anything else.Every other sports direct I had been to there are always people on hand to help you out. This one, everyone was clearly unhappy in their work, and just wanted you out the door with the very limited stock they had on the shelves
July 2023 by Atik X
Had to constantly look for help. Staff were no where to be found
