December 2023 by zhansaya Aydogdu -Sabitovna
absolutely gorgeous service ,i come here with kids ,very lovely
December 2023 by ethan
Ordered a hot chocolate today and received an unknown beverage with nuts on top. Unknown to the staff, I'm deathly allergic. Caused significant panic for me and my friend. Will be returning for a beverage once the severity of my PTSD goes down, as suggested by my doctor (attached is a photo of me)
November 2023 by Gary Coxon
To be honest I was waiting for someone to come out of Primark.Staff were OK but nearly 4quid for a bog standard black coffee is a p take. Dirty tables,people just using the free wi fi and people bringing e scooters in to clutter the place up didn't help spread the cheer much. Have visited Starbucks in the states where customer satisfaction is paramount,sadly Fitzroy St cambridge doesn't match up. I'm not Starbucks target audience and I'm happy with that, but I do deserve a pleasant experience,which sadly this wasn't. I won't be back ,but I guess neither me or Starbucks will miss each other.
October 2023 by Isabella Lorraine
Food and drinks were fine. Can?t fault the staff behind the tills but there was no one on the ?floor? in the half an hour or so that we were there. We didn?t have to queue, and there was a steady flow of people in and out after us. However, the cleanliness of the space wasn?t great. 2 of the tables were unable to be used and the window ledge (where we originally tried to stand until a table with chairs was available) were all dumped with waste / spilt drinks etc. I understand the staff do not make this mess but this shouldn?t be left for the next round of customers to clear up (or dump on the nearest table). Seating was limited - this table pictured had no chairs around it and there was only 2 stools along the window (1 in use by another customer). No seating was available upstairs either for the size of our group of 3 at the time - which upon reflection we should have checked prior to ordering to sit in. Overall, the experience was extremely off-putting having to manoeuvre other people?s mess and clean the tables. Disappointed.
September 2023 by Greta Kriau?i?nait?
Guy behind the counter very pleasant, sorry didn't catch the name, I believe
August 2023 by David Montejano
Ordered a Cinnamon Swirl with coffee. I was told that could not heat up my food, so I had to eat it cold and hard. It was literally hard. At all the other Starbucks I?ve been to they have always heated my Cinnamon Swirl. Plus this place was dirty. The tables had cups and napkins. The staff looked unprofessional and were standing around instead of attending to the dirty place.
August 2023 by Peta Ewers
Did not visit this coffee shop and never will again. When I went in some years ago the cappuccinos were always too cold- milk foam really cold. Not much glutenfree options.
June 2023 by C New
The service is too bad. I want to go to the toilet during the period, but the door is locked and no guests are allowed to use it. I hope it can be improved in the future
May 2023 by Archisha Tripathi
Starbucks Coffee is a popular coffee shop chain located in the Grafton Centre in Cambridge, UK. The coffee shop is known for its high-quality coffee, tea, and other beverages, as well as its delicious pastries, sandwiches, and snacks.While Starbucks offers specific discounts or promotions to few Grafton employees, the coffee shop does participate in the Starbucks Rewards program. This loyalty program allows customers to earn stars for every purchase made at Starbucks, which can be redeemed for free drinks, food items, and other rewards.In addition to its rewards program, Starbucks occasionally offers limited-time promotions and discounts on its menu items. These promotions are often advertised on the coffee shop's website and social media channels, making it easy for customers to stay up-to-date on the latest deals.The Starbucks Coffee location in the Grafton Centre has a modern and welcoming interior, with comfortable seating and free Wi-Fi. The coffee shop is open early in the morning and closes late in the evening, making it a convenient spot for breakfast, lunch, or a quick pick-me-up throughout the day.Overall, Starbucks Coffee in the Grafton Centre in Cambridge is a great spot for anyone looking for high-quality coffee and a cozy atmosphere. While the coffee shop offer specific discounts to few Grafton employees, its loyalty program and occasional promotions make it a great choice for anyone looking to save money on their coffee purchases.
April 2023 by Sanaz b
I have no idea what their actual hygiene rating is. But I saw dirty floor and tables which some how put you off.When you enter Starbucks it is not all about coffee, but it is customer experience as well. And I saw it is not important at least in this specific location.Personally speaking, I prefer going to lesser-known local coffee shops who do care about their customer's experience as well as their business.
March 2023 by ??? ???????
Very bad Starbucks branch. The tables and floor were unclean and the coffee tasted gross..
March 2023 by Mo Saffi
Not much to comment about it. Service as always, very monotonous and robotic.
March 2023 by Liad Saubron
The worst Starbucks branch I?ve been to.Floor is dirty, tables are packed with waste. While the staff are joking around.Coffee ok.
February 2023 by Ciubeica Gavril
Awful experience, the staff was miserable and made you feel guilty for ordering a coffee at 7:20 in the morning, and didn't open on time on Monday 6th of Feb 2023. Just unpleasant
January 2023 by Anna P
Absolutely no eggnog latte. No idea why Starbucks mentioned it's back when NOWHERE IN CAMBRIDGE and I visited 6x of them - is this drink. I understand its limited and available just once a year but what a coincidence that all starbucks do not sell it... ? probably just marketing thing so my advice: don't even bother to visit... 29.12.2022 this drink cannot be found anywhere... also Starbucks- don't you think if this is THAT popular that you have sold out, you should restock? Especially its just ONCE A YEAR?
