August 2023 by Neha Anjum
Customer service where? If I could give 0 stars I would. Terrible blonde lady spoke to me with the most disrespect I have ever experienced in my life. Her condescending tone and language was completely unacceptable and inappropriate. They charge extortionate prices for their products. Thank god I found somewhere cheaper with brilliant customer service. Will never spend a penny on that shop after what I endured!!!!!
July 2023 by pui ting Leung
Rustic Style StoreIt's nice to see an old history business survived after pandemic.In the past the store sold female and male clothes, with limited opening days.Now the store provides more variety of stuff. More than just clothes. Different types of gifts and souvenirs makes the shop more interesting.Making a difference. Evolution.I like the rustic style of the store. It makes me feel cosy.
April 2023 by Neil Cox
Not there any more. Need to update.
December 2022 by V C
Outstanding collection, nice place to get some good woollen stuff.
July 2021 by gabriele mocciaro
Great products but terribly disappointed with customer service and lack of flexibility. I bought two identical woolen sweaters (I was not sure of the size and their employee suggested to get two with the clear deal that one of them could have been exchanged for a different product) for a gift in December. I got back in Cambridge in January and we were in lock down. I relocated abroad (15th Jan) and was now simply asking for an exchange as we agreed (the current situation made everything more complicate for all especially if you move abroad). I phoned the manager and the answer was that they extended the exchangeable period till May (which is just one month since the April reopening). I am astonishingly disappointed by the total lack of empathy and will never buy a product there again.
March 2021 by Elaine Storkey
Outstanding service, wonderful selection of clothes, well made and not too expensive. We have bought our clothes and gifts here for seeral years ans never been disappointed.
December 2020 by Bernard Sayers
Very good
October 2020 by Olaf Taylor
Extremely good value bargains to be had at very cheap prices. Quality is very high also.
September 2019 by Phil Tucker
A wide selection of good quality woollen garments. Very helpful staff.
July 2019 by Joseph Venable
A lovely store with a great range of products and wonderful staff - Sally in particular went out of her way to help me when I went in there today (give her a pay rise!) - but really I can't think of anywhere with such friendly and helpful staff. Wish I could give six stars!
July 2019 by JR-927
Terrible customer service and attention to detail. Was visiting from the states and touring Cambridge when I found this shop. I bought a scarf as a gift on 21 Jun before returning to another city where I was staying during the trip. I discovered that the clerk left the security device on the scarf. I emailed the EWM customer service department but did not receive a reply. I emailed again on 27 Jun, this time including pictures of my receipt and the scarf, with still no reply. I asked for a refund, because I can't give a gift with the security tag still on it, and I damaged the scarf trying to remove the tag. Buyer beware.
April 2019 by Matthew Hurst
Lovely staff, helpful to tourists, high quality items
March 2019 by Helen Ayres
As usual a lovely outlet store with friendly staff!
March 2019 by Derek Nicholls
Excellent quality and price.
October 2018 by Josh Grainge
Helpful staff and good quality products
