December 2022 by Jonathan Headland
Great service, made sure that I got my repaired shoes back before I had to leave town, made me feel like a valued customer. Would recommend.
October 2022 by Debbie Farragher
I have visited the Newmarket Road branch a few times and have always received professional service with a smile. Thank you Daniel, you are appreciated ? 5*
July 2022 by Erica Scroppo
Good service, nice people
May 2022 by Yakub R
Did the job but charge a lot for a quick fix
April 2022 by MrJulianPeach
Popped in today to get a normal key copied. Was told that my key couldn't be copied there without any explanation why not. Maybe there's a reason, maybe just didn't fancy it.
March 2022 by Peter Marshall
So left for work early today so I could get a key cut at 9am and then go into work to be told at the door we're not opening today till 9.30 even though it says 9 on the door
August 2021 by paris thomas
Said it was open online, it's not
July 2021 by Isabelloney
Fast and good quality service. Needed to get some keys cut.
May 2021 by Michael Malone
I visited your shop located in the Tesco on Newmarket Road and the service I received was outstanding! I needed a key for my post box and your sales associate cut the key but was a bit unsure if the key would work as it was a bit thicker than the original key. I was prepared to take a chance on the key working and was prepared to pay for the key. Your sales associate decided to give me the key so that I could take it home, to check it out and said that if it did work, to pop into the shop on my next shop with the key and I could pay.I am going back to the shop today and pay for the key and shake his hand.Excellent customer service and trust. Thanks for hiring staff that go that extra bit to assure that the customer shopping experience is a good experience.
March 2021 by Ben Ashby
Excellent service. Really helpful.
October 2020 by Hugo Santos
We don't cut customers keys! - So happy to turn custom away and continue to browse his facebook on his phone.You much rather lose money and customers than be flexible especially in times like these.First time going to Timpson, last time as well.
October 2020 by Patrick Quigley
I would give this two stars for pevious decent service rendered, but I'm afraid that would only serve to mitigate the real takeaway message here.Over the past year, between my wife and I, we have probably spent no less than £700 at this Timpsons, mostly on dry cleaning. But we've always had issues, particularly with one combative employee, who seems more motivated to turn away custom than be pleasant or a good employee. He seems to believe it is his prerogative to simply deny clothes for dry cleaning. Additionally, he is rude and argumentative when pressed to take clothes that are perfectly fine for the dry cleaning process, but do not have a care tag that indicates "dry clean only".Not only is this position ignorant and incorrect, but his attitude and wanton disregard for customer service means that all Timpsons have lost me and my wife as customers from here on out. They also have zero customer service online nor any such call line, only an email distro. Given the fact that they seem not to care about actually doing business, I am sure this complaint would fall on deaf ears in any case.So if you are reading this, consider yourself warned.
October 2020 by Eric
Top place for watch batteries
July 2019 by Christopher Harrison
Excellent service: They didnâ??t charge me, when they tried to repair my shoes, because they couldnâ??t guarantee that their fixes would hold (through no fault of their own).
March 2019 by Joe Hawkins
Shoe repairer and key cutting..Most keys cut,good service..
