August 2018 by Rob Jones
Never dealt with a company this bad.
Ordered a suit at 9:00 am for next day delivery, they never sent it out. Rang up to ask where it was “we don’t know and we can’t ring the warehouse to find out”. I ask to cancel the order “of course... once we know where your order is. If it has been handed over to the courier for delivery tomorrow (a day after it should arrive) you can’t cancel”
Finally cancel the order when they find it still hasn’t gone anywhere. I’m then told it will take a week to refund, they never even sent it out!
Finally get a refund and they haven’t refunded the next day delivery cost! Send the umpteenth email to get a short reply. “Issued a refund, it will be a week”
No apologies, no personal responses.
I won’t be buying from the online store or in store again
June 2018 by Evan Zhao
First time to shop for Black Tie Suit and asked for help from the sales girl at the shop. She is very impatient and eventually I ended up dragging my colleagues to help me finding the right suit. The only thing I missed is to double check the length of the trousers that the girl measured and it turned out to be shorter than the right length. Very disappointed!
January 2018 by Chinthaka Senanayake
Great service and a good selection of good quality shirts
August 2017 by Martin Penney
Very good service from the Assistant Manager. She was able to arrange a prompt and easy exchange of a jacket I purchased highly efficiently. Very good item. Definitely will be coming back.
July 2017 by Anthony Williams
Really nice staff that sorted my complaint very professionally and quickly