March 2024 by Sathish Govindarajalu
Not a good experience for me. Out of sync service. Had eye test and got my glasses ordered, waited 10 days to test them only that the glazing was not correct. Now waiting for another ?? days. Went to store 10 days ago, the order has not arrived. What baffles me is, there had been absolutely no comms from them stating the reason for delay.. or even an apology for the inconvenience. Think their whole ethos of work culture is out of sync. My perception is that I feel they don't care. Last time for me with them. Won't recommend anyone to go there.
February 2024 by Amie Griffin
Great service. I somehow lost the screw for my glasses arm, popped in and she fixed them there and then, tightened the other screw and gave them a nice clean all within 5 mins. Was very friendly and couldn't have been more helpful. The staff at this branch really are brilliant.
December 2023 by Angela Mcgrath
Waiting on my glasses from 5th Nov On the app my glasses should have ready 10th Nov went in to check, someone was going to check on status and get back to me but it?s now 9th dec and I have heard nothing
September 2023 by Mark Greed
Its Suzanne Greed not Mark .And the optition was 100%very impressive indeed so jolly well done. She was perfect .?
August 2023 by Aidy B
I went in as I had a contact lens stuck in my eye and I live in Bar Hill. First question they asked "did you buy them here", when I said no they replied "we are fully booked". Another lady then piped up they had an appointment later in the day. I walked out at that point as they were obviously too busy on their phones to want to help.David Murphy Opticians in Cambridge are a far superior optician and they offered to come in on a Sunday (when they are closed) to have a look at my eye.
July 2023 by Jan Farndale
Excellent, professional service and advice from Hassan Sal. Highly recommended. Impressed by new machines, too. However, it's the personal service that matters most.
July 2023 by John Thirkell
A great experience. The staff were very friendly and helpful despite my being an ?awkward? and fussy customer.
June 2023 by DJ Hones
I was seen quickly and the experience was good with swift testing and good advice with quality opticians service and friendly helpful staff
June 2023 by Corinne Gingell
Great service! Very patient with me even when they were extremely busy.
April 2023 by Guy Holloway
I would have given them four stars but today my wife took my daughter to get her new glasses fitted and they had not arrived. This is despite being told they had arrived in a phone call beforehand. It was a complete waste of time and fuel. This should be bread and butter for them and clearly they don?t know what they are doing. The phrase ?Should have gone to Specsavers? springs to mind!
December 2022 by Eileen Cooper
Excellent service. Optician very thorough and careful. Answered all my questions. Didn't push me to change lenses. Staff helped me choose frames and went out of her way to source the frame I wanted.
December 2022 by angel G
Just picked up my new glasses from Vision Express Bar hill.As I told the lovely lady who served me, that throughout the hole process, from eye test to choosing my glasses, staff were very accommodating, helpful and really friendly. Thank you very much. ?
November 2022 by Amanda Brown
My husband and I went for our eye tests last week. Very good opticians, went in on time and they were very professional and thorough, the receptionists were very helpful and pleasant. My glasses are already to collect, which is great, thank you vision express.
November 2022 by Rong Lu
Came for eye tests and overall has been positive from initial booking to checks being conducted. When it?s a lot busier on Saturdays the experience is not as good but otherwise the team have been very polite, friendly & thorough. I would recommend!
November 2022 by Sharon Ilsley
We would like to thank Vision Express Opticians at Bar Hill for their excellent service!!!! My mother Margaret is most grateful, as she was referred to Addenbrooks for further tests, and they were able to treat her condition.Many thanks.