October 2023 by Vincent M Campbell
On a positive lead, the optician was friendly came across as proficient spent time listening to my questions. The pre-appointment helper was polite.Now the negatives, I came across one person in front of me and waited over 15 minutes to be spoken to by anyone. I asked if anyone had spoken to the person in front of me and they said they had not.There were 3 assistants in the main shop two sitting with clients and one doing a very 'hard sale' on a customer.When I was finally spoken to, I was sat down and I waited another 15 minutes to be seen, even though the appointment before me had been canceled.After my appointment, I was taken to the frame section where the only options shown were the very high-priced products, even after I mentioned that cost was an issue. I was then sat down in front of a computer with a privacy screen on so I could not see the costs being put in, which made it feel like they were hiding something, and to be honest, the prices being given to me, are so much higher than other locations, £140 for a reglaze, on top of the cost for the lenses, when I mentioned the cost again they magically decreased.Overall, lack of staff, front-line staff dismissive, and a very hard sales technique.Shame really, they once had such a good rep.
September 2023 by ??????
Funny fact: they will give you a complete prescription for the glasses if you only buy it from them. They refuse to measure distance between eyes without selling your glasses.
June 2023 by Steve Sinclair
I went I today to buy two sets of glasses and I came out with none and the intention of cancelling my long standing contact lens contract.I asked about a discount on sunglasses and was told it was half price for the frames and that the price shown included single vision lenses.I chose a pair and after a long wait ,where your numerous staff members ignored me, I went to buy them and I'm told that in fact the price would be double the shown price..How?No discount mentioned, we only spoke about add one to the original price.Maybe some staff training would help...What do u think...?Hopeless shambles..
June 2023 by sajeel ahmad
Excellent customer service by this young gentleman, Himesh. He was v nice and professional and made me choose right choice. Thanks Himesh
June 2023 by Ruby Chen
Went for twice for service. Need to wait for half hour even there is no customer in the store. The staff then responded they forgot. But the service is professional at the end.
May 2023 by Len Rix
The staff are atenttive and caring, I was given a very accurate prescription and the glasses and frames were both excellent and very competitively priced.
April 2023 by Julia Rumble
I had a recent eye test at Vision Express in Cambridge and I was very satisfied with the total professionalism and thorough process. The follow up attention helping me to choose spectacles was also impressive. I had a call back the following day because they wanted to double check on my pressures. They were satisfactory and I appreciated this extra care. Thank you.
April 2023 by Xiaolin Wu
I have been with then over ten years. I had feeling the service quality is going down hill. Very disappointed with the staffs in my recent visit. It seems they didn't have experienced/well-trained staffs any more. Only junior staffs had no idea how to detail with simple technical issues. Cost save strategy?
March 2023 by Hagar Ben-Zion
The sweetest guy called Dacosta repaired my son's glasses for free. beautiful work.
February 2023 by Clair Parsons
Fantastic opticians. Very professional friendly service from Priya. Everything explained clearly. I have now changed to varifocals and extremely happy as now can see up close easily again. Great after sales service and choice of frames.
February 2023 by Tommy Holt
Very good experience getting my eyes examined and fitted for new glasses. The optometrist was very professional, talking me through my first pair of varifocal lenses. The person helping select and fit the glasses was very thorough and attentive. Excellent service, I was very satisfied.
February 2023 by Paul Bantin
Walked in and greeted promptly and within 30 mins all done! Friendly and attentive 5 stars all round.
February 2023 by Hellen Mirr
Impossible to book an appointment online as they keep emailing to say they will confirm it by phone but the call never arrives. They then email to say the slot booked is no longer available
January 2023 by Nicola C Wood
Outstanding optometrists. I had difficulty with my eyesight over a weekend. They immediately organised an emergency appointment for me on a Sunday!The staff were incredibly efficient and friendly. Enormous praise for Priya the optometrist, I was seen immediately, it was clear from the comprehensive eye examination she was experienced and highly professional with great attention to detail.She wrote a report and a referral to a Consultant at Addenbrookes and organised an emergency appointment for me for the next day.Within 24hrs I saw a specialist! A fantastic opticians a huge thanks to the optician Priya and all the staff. I would highly recommend this wonderful opticians. Thank you so much.??
November 2022 by Maria Jung Youn Lee
Very friendly staff and gave me helpful advice on my new spectacles. Will recommend this shops to my friends.
