December 2023 by Me Me
Overcharged me and never have the right prescription
December 2023 by Adam Leonard
They never pick up the phone. It?s very difficult to collect or transfer your prescription.
December 2023 by Alexa Jones
Popped in today to see if they had a COVID test for my son, two staff chatting away in dispensary, (not work related) heads down. Stood at counter In empty shop with only one other customer browsing the empty shelves (are they closing down?) after few minutes said ?hello?, received an abrupt ?we?re busy?!!Female staff member then muttered under her breath and approached me, no smile & no greeting. I asked for COVID tests to which I got ?we haven?t got any?I walked away saying sorry to of bothered her and that she had a very rude manner.Short staffed, empty shelves, rude manner?. Not somewhere I wish to go back to even though it?s my local . I get all my medication from pharmacy 2 U. Very off putting and unfriendly, need new staff who care and empty shelves very off putting. If you don?t like customers dear then don?t work in customer services then! She certainly needs re training. Been rude on other occasions, once over phone during COVID, needed my medication urgently as was working 5am - 3pm and had run out but needed them as was feeling unwell and asked if I could come straight in and collect, was told ?join the line like every one else?
December 2023 by Kam Mangat
Absolutely awful chemist! Regularly closed for no reason - people waiting outside to collect prescriptions.If the pharmacist is on their lunch break, the rest of the staff should still be able to serve customers - why close the entire pharmacy?!
December 2023 by Martin Atkins
Doesn't stick to its opening hours, which is unfortunate because the staff are friendly and I've not had any other problems.
October 2023 by KarmaRocks
Extremely rude and arrogant staff, I feel anxious returning there. I remember years go (15ish) the pharmacist knew you by name and was a lovely man always doing things for charity, then it was one pharmacist after another until this unprofessional and rude staff.Complaining doesn't change anything, the shelves are near enough empty seems like it's on its last legs.
October 2023 by James Kirkbride
Closing at 1pm on a Saturday and all day Sunday is appalling. No community service.
October 2023 by sarvan
Another terrible experience. Blunt, rude and unhelpful.
July 2023 by 17andtravelling
Pharmacist can?t be bothered to come in half the time. I waddled there this morning to get my prescribed pain killers for my sprained ankle to find it closed. Now I can?t get my medication until Monday so I guess I?ll just suffer until then. Wish I hadn?t bothered aggravating my ankle to get there.
April 2023 by Rory
Easily spend 5 minutes in sight of pharmacists without acknowledging your existence. Wish there was a half-decent one close by to home as this place is terrible and has been for many years
April 2023 by Irene Fabry-Tehranchi
I am rarely sick but this is the third time in my experience that I try and go there at 9am (when they are supposed to open) and it is closed because the pharmacist has not arrived. Today I had to leave by 9.30 empty handed -still nobody! Great to let unwell people waiting in the rain.At other times, we have to wait days for the prescription to be received -while it is supposed to be transferred electronically (instantly?) from the doctor.And they don't seem to have much stock, so more wait for them to order the medecine.Once, they told me a medicine had been discontinued -totally wrong, I learnt from another pharmacy!I will not use them again!
April 2023 by Karen Amies
Absolutely dreadful, closes on a whim, just waited 2hrs for Mill Road branch to open but no staff appeared. Now have no heart or pain medication... Let's hope I don't have another heart attack over the weekend!!! This company is awful, truly awful...!
April 2023 by Christine W. Miller
I've been happy with the service here! My medications are always ready, and the staff is professional and helpful with questions.
February 2023 by Monica Haig
An absolute shambles. It's my local pharmacy and I don't remember ever having a "normal" pharmacy experience there. If you need urgent medication, I'd suggest going elsewhere. And certainly allow at least 20 minutes for your visit if you need to pick up prescription.Staff are clearly overworked and not at all looked after by their head office.Occurrences from the last 6 months alone:- the whole shop closes randomly when the pharmacist takes a lunch break. But the hours are never the same and you won't know until you arrive and see the lights off- the store can be empty and you'll still wait 10 minutes to be served- zero communication from staff on wait times for dispensing medication- can be closed for a full day at a time without warning or explanation- staff regularly do not know how their own systems work- phone lines regularly don't connect, staff say this is "head office's fault" and suggest customers contact head office because HO "don't listen to staff"- a staff member once went on his break in the MIDDLE of serving me!
February 2023 by Nick Thompson
Closed at 2.30pm on a Thursday afternoon despite it saying it open till 6pm online. Really helpful, when my son?s prescription has been sent there.
