September 2023 by Ruth M
Booking mess-up on arrival with booking showing for 1 night (we'd booked 2). I'd actually called twice to check the booking was correct, as our 2-night stay was showing as 2 bookings. Both time (when anyone answered!) was told it was fine. Eventually this was resolved, then we were over charged. Noticed as soon as I'd paid but no manager available to process refund. Handed key, walked into room to find a couple on the bed! Reallocated new room, musty smell, tatty decor. Kids room had leaking Aircon unit which dripped all night, onto the sodden. carpet. Next morning told my refund could only be processed by bank transfer, which took 6 days.
September 2023 by N4234VLdavida
Basic and poor service Double charged me. Never answer phone (I mean never) 2 weeks, numerous emails, numerous unanswered phone calls and still no refund despite sending bank statements as evidence. I have been promised the Manager would be in touch, it's no been 13 days since the first promise. Theft, pure and simple at this point.
August 2023 by ZulfA1
Dirty room, air-con non functioning, terrible smells. Requested adjoining rooms was given two rooms apart instead. Towels not changed. Complained about smells . Breakfast was poor and basic. Not much choice.
August 2023 by davebT8537GE
Well what can you say not the best hotel around the beds were so hard felt like you was sleeping on the floor and the pillows were lumpy and the noise all night long shower area not good and the sink area smelt like sewage coming from the plug in the sink
August 2023 by amymG5931QJ
Stayed for one night for a place to get our heads down after a day with friends. Didn?t need anything fancy, just a comfortable night sleep which we didn?t get. Beside the hotel is a large lorry carpark which is extremely noisy all night long, and the drone of engines can be heard even with the windows closed. On top of this the air conditioning unit in our room kept dripping onto the sodden carpet below - an extra layer of noise. The icing on the cake was the extremely loud alarm which went off a couple of times first thing in the morning. By that point we couldn?t wait to leave! Quite possibly the noisiest hotel in the world!
August 2023 by Nana M
This has to be one for dirtiest hotels I have ever seen- it was disgusting! We held that everywhere we touched there was filth- it also felt unsafe, with lorry parking just outside our window. The price was very low, but would not stay there even if they paid us.
July 2023 by S4483BInehas
Lovely stay , good value for money, the reception is great.checked in by a boy Sandip who has very efficient ??Always smiling & all around great service ?? I like each and every things of this hotel. Thank you for the good service?
July 2023 by basilholaily
Just consider another place to stay. Not worth the money, service was not good at all. Food was not the best, I had booked the room including breakfast, but could not eat there. I highly recommend considering another place to stay.
July 2023 by tarix2020
When ever we go to Cambridge, it is to go to hospital appointments. Truely, Health is Wealth. This was our first time staying over so that my wife and kids could see Cambridge. On the morning of the 18th at 6am we found out that we could not stay overnight due to medical reasons. Off course the booking was non refundable but you have to try right? Hotel.com were absolutely brilliant in emailing and ringing me throughout the morning with updates of attempting to get the hotel manager to use discretion and waive the fee. My intention was IF they did, I would stay here all the time going forwards. I tried ringing and I then emailed them too. NOTHING! Check in was 3pm but as you didn't reply to us nor Hotel.com, we ended up resting at the Cambridge Central Mosque to rest until we headed back home. Fine, don't use discretion and fine, paint every person with the same brush as corporations do! Only truly sincere ones treat people as individuals with challenges and difficulties. ONLY ethical ones have the decency to reply! I don't expect any reply but If I do, if it's going to be an apology with how busy you were, that's what the worst companies who scour these reviews do! Show us BETTER! Reply to those in difficult situations. Email, pick up the phone, reply to your partner agencies.... Therefore, I stick by my title.
July 2023 by Dave S
Lovely stay, Sara in particular was very helpful. Always smiling and all round great service. She was very helpful with all of our party and I also noticed that she carries this on with other guests when checking in etc. Will certainly be back!
July 2023 by Voyage66441008761
The reception is great. Staff very pleasant. The reception last night was very good dealing with people knowing that was only by herself. Her name is Sara and she was amazing. The room was clean and tidy. The bed was comfortable. The shower is warm enough and the pressure is excellent. The breakfast is good with plenty of choices. Good selection in the bar apart of Stella. If they can have something else. Only my personal view.
July 2023 by F9210VCjonathanj
The rooms are clean tidy and well laid out. Sara on reception was extremely helpful providing service with a smile that seems sadly lacking this day and age. If I were look for a criticism it would be that the rooms could be prepped more frequently but all hotels have reduced this feature since covid. I had a really pleasant stay with a good breakfast and will be back soon.
July 2023 by 105granvilles
The room was decent but the service was excellent. Sara in particular was an amazing hostess. The free WiFi was also much better than I had expected. My only wish is for room service to come by a little more often.
July 2023 by blakelindsay360
Very good place to stay. Good clean rooms with easy parking and easy to find. Good value for money. Nice food at the restaurant but also other food options nearby. Cooked breakfast available it was very good also
May 2023 by Wanderer59755173763
Had a great stay at Ramada plenty near by but the food in tge junction inside the hotel was beautifully cooked by Tony and jess was an amazing host who looked after me and served me my wine with a smile ?
