March 2024 by Helen Daw
Excellent serviceThe optician clearly explained everything during the eye testThe staff very friendly and knowledgeable about the products and very helpful in choosing new glassesGreat range of glasses to choose fromVery pleased with my new glasses
March 2024 by Little Pud
Specsavers lisle lane in Sainsbury?s Ely, what an amazing team , had a great and professional eye test with the optometrist and then found really stylish frames for my new specs , Connor was really great and looked after us really well and our new glasses arrived very quickly and now we look so good 10/10 superb.
March 2024 by John Oconnor
All good, thank you. I'm particularly impressed with 'occupational' glasses which are a varifocal prescription that helps when using multiple displays with a lap top.
March 2024 by Lesley Stratford
Staff main problem please avoid visiting between 12.30 to 3. My 2nd visit to bring back my glasses wrong frames after paying £233 with voucher, had to deal with 3 other customers with different level of queries. I'm now on my 5th visit after paying yet another £59 never again. I should have learnt a year ago.
November 2023 by Dale Frary
Very poor customer service. Staff are disorganized, uncaring and not interested in helping my young son with his contact lenses. I would definitely advise others to take their custom elsewhere.
September 2023 by Greg Wheeler
So...I booked a contact lens test and trial. I didn't get a test and I didn't get any lenses to trial. Five days later and I still haven't heard from the store regarding the lenses that have apparently been ordered, but I did receive an email asking for feedback on my experience.What is the point of offering an appointment for a contact lens test and trial if neither can be delivered? A complete waste of my time.
September 2023 by Mert ?enyuva
I booked my appointment online to get an eye check. I was greeted at the entrance on time and the rest flowed through. The staff was kind and the exam was pretty thorough. I appreciate it.
August 2023 by Kevin McNamara
Oh, what can I say!Brilliant.Had to pop in on the Sunday because I broke beyond repair my prescription glasses and was booked in for a eye test the following day, Monday.My eye test was done efficiently and professional and I was advised what glasses I would need, which suited me very well. Compared to other Optical Outlets, the price I paid for two pairs (BOGOF) was superb.I couldn't believe how cheap they were for prescription glasses.From start to finish, the whole experience was excellent, all staff were highly professional, were great company, a few laughs were had and I was made to feel very at ease by all.I cannot praise the staff enough, they are a credit not to just themselves but to Specsavers as well.I highly recommend that you visit the outlet and a bonus that you can pop into Sainsbury's and do your shopping, bargain!So back in to have my final fitting and check of my new glasses, all is good ?.Had a good laugh with the staff and was sent on my way happy knowing that I have been treated with respect by decent friendly and efficient staff.I highly recommend Specsavers in Sainsbury's, can't find any faults with them and such great company.Thanks everyone.....
August 2023 by David John Dawkins
Wow I was treated very well by whole team excellent clean polite professional thoroughly recommend
August 2023 by Paradise Lost
Oh, what can I say!Brilliant.Had to pop in on the Sunday because I broke beyond repair my prescription glasses and was booked in for a eye test the following day, Monday.My eye test was done efficiently and professional and I was advised what glasses I would need, which suited me very well. Compared to other Optical Outlets, the price I paid for two pairs (BOGOF) was superb.I couldn't believe how cheap they were for prescription glasses.From start to finish, the whole experience was excellent, all staff were highly professional, were great company, a few laughs were had and I was made to feel very at ease by all.I cannot praise the staff enough, they are a credit not to just themselves but to Specsavers as well.I highly recommend that you visit the outlet and a bonus that you can pop into Sainsbury's and do your shopping, bargain!So back in to have my final fitting and check of my new glasses, all is good ?.Had a good laugh with the staff and was sent on my way happy knowing that I have been treated with respect by decent friendly and efficient staff.I highly recommend Specsavers in Sainsbury's, can't find any faults with them and such great company.Thanks everyone.....
July 2023 by Mike Goodall
Always look after me, despite me being disabled. Friendly and very efficient staff and glasses come quickly. A pair including lenses for £15 is a bonus these days.
June 2023 by Val Powell
I am very satisfied. I had problems with my glasses and they were replaced which I am very pleased with them. I also chose another pair while I was there. They are great. I was treated very well, and everyone is cheerful and helpful. Thank you so much.
June 2023 by becki knowles
Big shout out to Jane for helping me pick my new glasses after my sight test last Weds. Thank you, I love my new glasses
April 2023 by Mukesh Tomar
Hearing appointment - I was told I should come back with NHS letter otherwise how Specsavers will get paid.Twice I mentioned the RNID online report but He completely ignored that, saying all should be fine at Your age.You shouldn't waste anyone's time like that.
March 2023 by Bev Sweet
I was dealt with quickly and efficiently. The optician was easy to talk to. He answered my questions quickly and made me feel that he knew what he was talking about. The customer service lady was very helpful in helping me choose my glasses.
