January 2024 by kirsty
We've been customers at this branch for years. My children have been going here since they were little. The service is brilliant and the staff are lovely. But.. when I last went to book the children's appointments I was told they cannot do children on a Saturday. Which is all well and good if you live close by and can pop in after school. But by the time we would get there after school it would be nearly closing time. So for that reason we stopped using you. Am not appreciating the passive aggressive "your child has been 464 days between appointments" emails either!
December 2023 by Lynne Thomas
Fabulous store, fabulous team and fabulous customer service!
December 2023 by Juliet Sewell
I popped into Ely branch one evening on the off chance thatsomeone could look at my eye as I thought I might have an infection. Nobody was available but they filled in a triage firm and I was told I would get a call the next day. No one called me so I went to boots the next day where I was seen at the end of the day and it turned out I have a cyst and have a referral letter for my doctors. Not impressed with Specsavers who obviously thought my symptoms were not worth a call back.
December 2023 by Lydia Sear
A thoroughly professional and personable service from start to finish. Highly recommended
November 2023 by Sue Twinn
Very happy, caring , polite, well mannered, experienced staff enjoyed being in the store.
November 2023 by Sara Faulkner-Harrington
Amazing service, thank you Josh, very professional, very knowledgeable, and a credit to Specsavers.
November 2023 by Carly Hayward
Polite staff, very professional. I was seen quickly and the whole process was very clear. I didn't buy glasses because I do feel they are overpriced and they charge too much for extras I can get cheaper online. I have previously had to wait too long for my daughter's to arrive in store.
October 2023 by Paul Sheridan-Brown
They've been looking after my glasses and lenses care here for about 20 years now, so thought it was about time I left a review. They seem to have a habit of only employing really lovely people! Never had a bad experience here, and incredibly good value for money as Specsavers always is. No reason to ever consider going anywhere else.
October 2023 by Eluan Awo
I was treated nicely and my eye condition and treatment options were explained clearly to me.
October 2023 by david knock
There was a very rude young lady working there she must be having a bad day will never go back.
September 2023 by Vivian Nwanebu
Specsavers Opticians are wonderful people, one of the best.
August 2023 by Verónica López
The attention of all the memmber staff was brilliant. They explained me everything very clear and I felt really confortable in all the process.
August 2023 by Linda Turner
Very positive experience, everyone Very attentive and helpful.
July 2023 by David Howarth
Happy with my varifocal glasses after a minor frame adjustment. I have been using Specsavers & varifocal glasses since 2010 and overall have been satisfied. My only observation is this time the optician took quite a long time to complete the process of assessing the change in my eye sight. My wife who was waiting for me observed that the other optician had dealt with 3 clients in the same time.
July 2023 by LESLEY ALLEN
Excellent service from start to finish and am very happy with my glasses. Would definitely recommend spec savers Ely.
