November 2023 by Aisha Hashemi
We came in to try and set up a student account for my son. We were dealt with by Vulcan and I can?t thank him enough. He was very thorough, talked us through the whole process really patiently and was also really chatty and pleasant. Thanks so much, both of us were very grateful for his help!
October 2023 by chinnu seethal
.First of all thank you to help me to complete my application from beginning to end.Me and my husband went there to open an account for myself and from front office the staff Zubi taken us to her cabin and help us to open an accounts and explained all the service of HSBC and she did everything for us and supported us.solved our each single doubts as well with patiently.Once again I thank you to all team especially Zubi for gave us a nice advice and guidanceThank you
October 2023 by Gary Porter
This branch is never open, I have no idea why I bank with these muppets.Been to town a few times to talk to someone and it's always bloody closed.
October 2023 by TOM B
This branch is a joke. Cash mashines old as f. Only one branch in all town. Useless. Customer service useless as well
June 2023 by Yi Shi
Poor service. It took me 50mins to get my bank statements printed and full of misleading information. The lady in the front desk said: everyone is busy and please take a seat . It is like a hospital and no disruptions in the middle ?even the situation is that I was there for 20mins already and had been told only need 10mins to get it fixed!!!
March 2023 by C Barman
Good experience
March 2023 by Clara C
The staff was really nice and helpful.
February 2023 by Eusebiu Vasilescu
Is it normal for a customer to mop your floors??2 kids spilled water on the floor while waiting.Sarah (Racist hsbc employee) ordered the mother of the kids to mop the floor ,gave her a mop and a bucket?The lady felt embarrassed and cleanedThis is because the customer lady and her family were not English
February 2023 by Charlotte and Rob Fenner
Supposed to have a safeguard review appointment over the phone and of course they never bothered to call! Now have to wait till the 1st March (at thats at the earliest) to have this safeguard review appointment. In the meantime I?m not able to transfer money or even access my money. How I?m supposed to pay my bills and go food shopping for the next 2 months god only knows. Absolutely shocking and disgraceful.
January 2023 by Rhys Myring
Attempted to pay money in to my first direct (HSBC) account, first I tried the machine to save time and the machine didn't support a first direct card for this. So I then went to the counter where 2 staff members where stood chatting to each other to then be told they cannot pay money in on a Saturday!! So the idea of them even being open on a Saturday is in my opinion worthless if they are not able to supply what I would say is the most simple of tasks? How does this situation help people who cannot get to the depot during the week?
October 2022 by Luiz Toledo
Just had the most unpleasant experience ever in a bank. I could not make a deposit today! Yes ladies and gentlemen, you got it right. It was unsuccessful because of the ladies in the cashier (two of them) did not have access/authorization to perform the task.You know, I can't stop thinking, what is the ABC of the banking system? Isn't it to withdraw money? To make a deposit? Yes, I could not do it today. Unbelievable.
July 2022 by Karol Pawlowski
On Friday I was at the HSBC bank in Peterborough. I would like to thank Ms. Jaworska for her friendly and professional service. My wife and I are very happy and grateful. Makes me want to go back to that bank.We highly recommend this bank.
June 2022 by Anndrej A
The woman at the "I can help you" table since the morning of June 16th 2022 is not very friendly.
May 2022 by zakia kuraishy
My first time into the branch was quite pleasant. Han and Kinnu were helpful regarding closing my flexi saver pot and how long it?ll take because of the interest paid into my account. I went before 10am so I was seen to quite quicklyHowever, I took 1 star off because I don?t understand why the enquiries queue is so close to the entrance. Would be nicer if it was a bit further into the branch so I weren?t standing between the automatic doors
February 2022 by Iatrfa
The machine for deposits stopped working whilst I was depositing so I had to wait 2 hours to get this resolved. This I can understand however the attitude of the 2 of the staff was unacceptable. One kept telling other customers ?the machine isn?t working as a customer has broken it?The manager was nice but really needs to get on top of rude staff such as this woman!
