September 2023 by Andrea M
Waited 40 minutes for simple food and then had my sandwich arrive sloppy with spicy red pepper sauce- after asking what came on it and being told it was served with sauces on the side. It was inedible. The potato was a mess, the ?ciabatta fingers? were a breadstick sliced in half.This isn?t the staff?s fault. It?s an M&S training and staffing problem. Do better, M&S.
June 2023 by Angela Flatt
Lovely lunch on Friday 9th June Excellent service from Cyrus a lovely personality you are very lucky to have him
March 2023 by Alan Samuel
Unfortunately, it was not a delight this time visiting.I ordered 2 portions of chips with to hot drinks the chips were priced at £2.50 a portion, what we received was quarter of a bowl of chips each absolutely shocking. I complained and did receive a refund for one portion, staff were happy to help and friendly but the food was shocking.For your info m&S I have provided a bowl of chips you provide in your restaurant to a bowl I cooked at home at a fraction of the price.
February 2023 by Jayne E.
Arriving for some lunch at The M&S Cafe in Brotherhood Peterborough with my husband and the queue once again is out the door. All Staff on slow mode again. Overhearing then a staff member the lady with the Red short hair to say to Customers in line waiting ?We are running out of food?and to the young girl on the till. Errr not very professional that is it. Umm this is a Cafe is it not? Running out of food at 1.30pm? Lunch time! The mind beggars to belief. After standing in the queue for quite some time and customers now at this point are astounded to witness that the staff members, and at this point there are 3 behind the counter no one is serving. The young lady then walks off the others one with short red hair the other an older lady with a scrunchy in her hair just stand there talking totally ignoring the queue and Customers. HELLO!!!Then they too decided to walk off after the young girl returns to the counter. The customers at this point are fuming some walking out. Not being seen too or greeted on arrivalWHATS GOING ON? Where is the manager in all this. No sense of Customer service. No tables were being cleared but staff everywhere to be seen. All to busy doing absolutely nothing!!! And that at lunch time.Overhearing Customers that was already seated and waiting for their food discussing the dysfunctional Cafe and Staff.My husband returned to the counter for some extra milk for our tea asking politely only, for the lady with the short red hair to make a huffing breathing sound at him like it?s to much trouble serving him again for then my husband to say to her ?Have I upset you asking for extra milk?.What on Earth is up with the Staff at this Cafe. Rude no work ethics no manners and can not be bothered with Customers let alone do their job. Just want to say if the job is too much and you don?t like serving Customers then maybe you?re in the wrong job and time for a change.We can?t fault the food as always it?s tasty and pleasant to eat. So thumbs up for the Chefs but the Staff on the floor are appalling.
December 2022 by Michael Heffernan
Awful place5 members of staff sharing the one brain cell and couldn?t work out which of them had it last.3 quarters of an hour to serve 5 customers and still managed to get most of the orders wrongVegetarian options: N/A
November 2022 by Janette Jensen
Sour dough toast is rubbish for toddlers much too hard why they changed from the lovely toast they did no idea. No more breakfast in M&S for our family.Parking: Good all round
November 2022 by Cathy Braithwaite
Very disappointing. No fries, no jacket potato. The tables hadn?t been cleared so we had to clear one to sit down. When my toastie arrived it was soggy and greasy.
October 2022 by Peter Doig
It?s a dump / many of the free tables were covered with dirty plates and cups from the previous occupants?? it?s like an upmarket expensive truckers cafe. Will not be returning. It?s not rocket science to employ people to clean the tables for the local middle classes
May 2022 by donna welling
I absolutely loved this café, the area was clean and tidy, the staff were friendly and approachable, the service time was good considering we were there at lunchtime (12.30ish) and most importantly the food was so delicious! The menu has a good selection of snacks and meals both hot and cold and a large selection of drinks. Although it was busy the seating layout made it possible to have a conversation without feeling that you were struggling to be heard. The food is reasonably priced as the quality is exceptional, just what you would expect from M&S. I would definitely recommend this café and I will be returning ?.
February 2022 by AJ
Decent cafe with decent coffee, just very pricey. £2 for a can of lemonade for instance is asking alot.
November 2021 by Diane Styles
Sandwiches purchased were lovely. My issue (as always with M&S Cafes) is the lack of clear tables and cleaning. Out of many tables probably only one or two were free from previous cups and plates. Why not direct people to take their trays/crockery to a stacking area?
September 2020 by Christine Kenedler
M&S Serpentine shopping centre not BrotherhoodThe staff are always helpful and pleasant and the coffee is good. The staff are very overworked due to staff shortage but as previously stated they do not let it get them down and always have a smile. The only reason it didn't receive 5 stars is due to the works canteen furniture and surrounding. If the cafe had been put near the entrance it would have benefited from natural light and been able to spread out into the square at the front of the building Costa have taken advantage of this.
September 2020 by Keith Gibbs
We took the lift to floor 2 men's department and found exactly what we were looking forWe then went to the cafe and my daughter had a panini and tea, I had a sandwich and large cup of coffee. The meals were very tasty and the drinks were hot
