December 2023 by Dan F
Really friendly and welcoming staff who make you completely comfortable.
December 2023 by Andrew Pratt
Helpful staff, excellent service again.
August 2023 by TJ
Visited today, this is my closest branch (15 miles away). No free parking available near the branch - there is some street parking nearby but costs £1.50 for 30 mins.As I walked in I see someone leaving the cashier, so I queued for a second to then be welcomed over and the first thing the lady said was "didn't want to use the cash deposit machine, no?"I responded "no i would prefer to speak to a human" .. she proceeded to deposit my cash and then slung my card back to meNo smile, no friendly chat - such a shame as my old local nationwide (whittlesey) seemed a lot more friendly and welcoming. They wouldnt force you to use the card machines. Also I could park outside that one.Felt more like a bank than a building society on this occasion
April 2023 by Bessem Saadani
Thank you so much for the service patient and the smile
February 2023 by Tomas Klovas
10am opening on a working day, how can this be acceptable for essential service like a bank??
October 2022 by brian david ?bertie? peach
always friendly staff.very good
June 2022 by keef Cambs
Went in this morning at 09:05 to request some money - they sorted there and then - very helpful young guy on the counter - as was the lady who was in charge - good service / attitude & professional - all good
March 2022 by Elaine Marks
Very HelpfulI visited the branch on 10th Feb to finally close my late father's ISA accounts . I want to say a big thank you to both Tahira and Heidi for making the process as painless as possible
July 2021 by Piotr Zurek
Great bank
July 2021 by Leeanne Hart
Visited instore today, the staff helped me where I was unsure and made the process a lot easier and quicker, I felt reassured and looked after, thank you!
July 2021 by Mark Osborne
I went to deposit cash as the ATM it was late at night so used ATM worked thantastick thank you no problems at all??
July 2021 by karl birkett
My wife visited you Peterborough branch today and was made to feel embarrassed by one of your employees.My wife was trying to put a cheque into her account, your employee could not find my wife's account .She took my wife's account details and in aloud voice shared the amount of money in her account in front of everyone in your building society.My wife told your employee that it was very unprofessional to discuss her account in front of customers.She didn't seem that bothered, another employee did discuss it with my wife that people had complained about her before.
September 2020 by Danielle Cotterill
So, it seems this branch can?t even process a simple ?Change of Name? request! In late August/early September, I checked the Nationwide website to see how I should go about this, found its ?Change of Name? form, downloaded, printed, completed and took to the Peterborough branch along with my marriage certificate in early September. I was assured that that was all that was needed, but a new card didn?t arrive. I then received a letter dated 18th September addressed to my new name but my old address (which I?d updated online about six months ago - thank goodness we have a redirect service!). The letter thanked me for my ?request? to change my name and was accompanied by the same form I?d already completed! Apparently I now needed to complete this form, again, and bring it to branch with my marriage certificate, again. I rang Nationwide to query this and they apologised, explaining that whilst the branch had obviously processed something (as the letter contained my new married name), as far as they could see, no change of name had been actioned and I?d have to follow the same process all over again! Natwest, on the other hand, managed the same request without a hitch - no form to complete and only had to show my marriage certificate, then received my new card in the post a few days later. What a difference!The lady from Nationwide I spoke to over the phone also explained that whilst they had my new address on the system (as evident during their security checks over the phone) my address ?hadn?t been updated properly??!? So they?ve been using the wrong address for me for six months - really rubbish when you follow their processes and do everything you are instructed to.We also had an awful and stressful experience with this branch when my husband and I needed to obtain our closing statements for our Help to Buy ISAs in order to have the funds released before our mortgage application for our first house. Again, we followed the instructions on the Nationwide website - we closed our accounts, phoned and requested for our closing statements to be sent electronically to branch (as we needed them quite urgently and couldn?t wait for them to come in the post). We then waited to receive confirmation that both closing statements were available at our local branch and then we went to collect them so we could scan and share with our mortgage broker. On arrival, we were told by the counter clerk that the statements weren?t available and our mortgage broker should be forwarding them to us! I pointed out that their own website stated otherwise and the lady said something very vague about it needing to be updated. We insisted that the branch must have them, so she called another lady, who I presumed to be her line manager (and who had the same bored, disinterested and dismissive attitude). After us repeatedly insisting that Nationwide had actually confirmed to both of us separately that our closing statements were at their branch, they fiddled about on the computer for a couple of minutes (a couple of long, extremely stressful minutes for us) and magically produced our statements! There was no apology, just moodiness from both that we had been right and they had been talking a load of claptrap. No apology for the fact that they could have screwed up our mortgage application and we could have lost out on the Government?s Help to Buy ISA match funding!I don?t normally complain, but this branch has really been absolutely useless regarding these two important matters and I wish I had stuck with NatWest for the majority of my banking, as they are far, far superior with their customer service!
April 2019 by Peterborough Chiropractic
25 minutes to pay a £13.50 bill. Internet banking is utterly useless. The flex plus account is great but massively let themselves down with all the messing about I have had to do today for something that should have taken 55 seconds.
October 2018 by marigold beam
Disappointing.... poor customer service experience.
