August 2023 by Cedric Braz
Subscribed for the monthly fragrance..good concept if u wanna try different perfumes every month... after 3months I decided to unsubscribe..It was easy to do so over the phone .. However if you want to return the package back for refund..it's a bit of a hassle..The shop at Queens Gate was reluctant ti take it back ..saying that their system is down and don't know when.. they did not want to entertain the return..even though it was in the original packing..I then callex back customer service..who are very prompt..and they requested that i need to post it back to them for a refund...this is very inconvenient
August 2023 by Momina
The staff is so rude they don?t know how to serve the customers. not help full at all specially the young skinny girl. Had a very bad experience will never go again
July 2023 by Ismaeel Khan
Great customer service, young lady called mariana served me with a smile and answered all my questions. Will be back.
August 2022 by Maireen Masood
Brought perfume from here and went to return it, the cashier wasn't trained to deal with refunds at all. They asked me to come back 4 days later as that's when someone will be there to authorise refunds! I informed them I had come from Coventry today and was visiting family and my nearest store was Solihull branch which is an hour away from Coventry! Kept me waiting for over an hour in the store and still wasn't able to process a refund. Complete amateurs. Avoid! The cashier kept saying its not her problem. I was shocked. Well whose problem is it? It certainly isn't my problem the cashiers haven't been trained how to do their jobs properly. Will never use again.
May 2022 by Karolina Khan
I have had a very bad experience with Jo the manger. She doesn't have any customer service skills whats so ever. I firstly was served by the young lady and she was so nice and helpful. The manager then jumped in, didn't communicate with her staff to ask her what I wanted neither she asked me, looked at my receipt and rushed to give a refund when I wanted simply swap the perfume my husband gifted me. When I have said this money gone to my husband's card and now I don't have the perfume I needed, she rudely said? tell your husband to buy you another one? and she also tried to accuse me of fraud that I wanted to swap perfume that wasn't paid for with my card, even though I have had a receipt. I am lost for words.
July 2021 by Philip Carter
I should like to make known my appreciation for the service I was given in the Queensgate Fragrance Shop. The young lady assistant, Ashleigh, was charming, professional, knowledgeable and extremely helpful. I am unfortunate in having no sense of smell, but her invaluable help made selecting the gift very easy. She is a real credit and asset to this shop.
July 2021 by Tapuwa Pakai
I walk in confused, staff sorts me out with good advice... Magically I walk out smelling like I have millions to my name.Bless you guys, u rock
July 2021 by Shelley L'Estrange
Fantastic ladies, we only too happy to help!! Thank you
July 2021 by Ricardo
Helpful, full of help
September 2019 by Paul Clark
Varied selection of men's and ladies scents. Average prices.
June 2019 by Bela Sampat
Nice place for personal and for giving gift nice range of perfume
May 2019 by Rodell Roberts
Definitely one of my favourite places to go and purchase any sort of fragrances! staff a very nice and very informative especially when you aren't quite sure what you're looking for stuff can really narrow down what you might need. in the sense of how long the fragrance last, how well it would complement the season you're in, how strong it is, staff altogether very kind very informative and would definitely recommend going.
November 2018 by Sharon Sim
This offers some great fragrances and gift sets at a much cheaper price then Boots or John Lewis, with some exclusives that you wouldn't find elsewhere. Staff are happy to let you try the perfumes and are good at making recommendations based on your style and taste.
