December 2023 by Laura
We booked instore with Jess S - she was so friendly, helpful & took the time to make sure we found our perfect holiday.
October 2023 by Saulina
I came into the store to book my family holiday for next year, I dealt with Gemma who was so friendly and helpful, thank you so much
September 2023 by Nathan Irvine
We booked our holiday with queensgate tui we were a bit dubious as we have had bad experiences with other travel companies. But we had a fabulous holiday and nothing was ever to much trouble with our great rep.. so thankyou to sheena Binder. Look forward to visiting u next year for our next hols. Thankyou.
September 2023 by Alice Edwards
Really helpful, amazing service! Went the extra mile to find my dream honeymoon!
September 2023 by Elisa Drummond
I came in to book a family holiday with no idea where to start! Hannah went above and beyond to help me and I couldn?t be more grateful. I will be booking another holiday soon as long as Hannah is the one to help me again.
September 2023 by Kate parkin
Massive thank you to Sheena. I had no idea what I was coming in for as we have always booked holidays independently. She was very friendly and knowledgable and I?ve left with everything I needed. Definitely will be returning and would recommend to anyone else looking to book a holiday. It?s a 5 from me!
September 2023 by Jessica Irvine
as i walked in the store i was greeted by a lovely lady called sheena. i booked a holiday for my family to turkey and had amazing help from them all. she was very informative had the answers to all the questions i needed answering. it was a last minute holiday and was able print off boarding passes in store
September 2023 by Heather Bannister
Went into the queensgate store to enquire about a cruise for our wedding anniversary. Sheena was extremely helpful and very friendly. Will definitely be back in to book our dream holiday soon.
September 2023 by Sheena Binder
Walked into the store and was greeted very quickly by a lovely lady called Hannah. She was really informative and answered any questions I had efficiently. We ended up booking our honeymoon and a couple of excursions too! We can't wait to go. Thanks for all your help Hannah. We can't wait to come back and book our family holiday!!
September 2023 by Poppy
Our first time booking in a store and what ca I say, I will never book online again, they offered me so much more in-store with an amazing personal service. The girls worked as a team to ensure we found us the perfect holiday. Jess W made the process so much less stressful and hassle-free.
September 2023 by Horizon Forex
Absolutely blown away by a young beautiful lady called Caitlin who was a massive help to me and my family book our holiday, she made us felt confidence and reassured whilst taking us step by step through the booking. I have told all my friends to make sure they see Caitlin when booking a holiday, it was greatly appreciated Caitlin, thank you!!!???
September 2023 by betsy boswell
visited Tui in queens gate and caitlin helped us find our holiday. great customer service, friendly face and very informative. she went out of her way to make sure every step of our holiday was covered and even assisted with our travel money. will definitely be going back to book here again for our next holiday. ??????????
September 2023 by Angie Brown
The whole team at this store are fab! Smiles all around. I went in with no clue of what to do but Gemma put my mind at ease and took her time to make sure I had the perfect holiday and answered any queries I had. I?m so looking forward to my Spain holiday and I?ll definitely be coming back to book my next!
July 2023 by Carleen Bealing
My partner and I went in to the TUI Peterborough queensgate store in February wanting to booking a package holiday, we spoke to Jess the agent and told her everything we wanted as a package holiday. Jess listened to everything we wanted and found us hotel in Majorca which we were looking forward too. On the day we were due to fly out we was unsure of what to expect as we hadn?t done a package all in holiday before so was a little nervous of what it would be like and what the hotel was like.I can honestly say it was amazing holiday and couldn?t of picked a better place to stay myself Jess got everything we wanted all in one. We had such an amazing holiday we are rebooking for next year and I will not be booking my holidays with anyone else apart from TUI as we were well looked after by Jess. 5/5 stars for the customers service she gave us.100% recommend to friends and family to book with to get the best deals and service.
July 2023 by Helen Gamble
Fantastic customer service.. helped me contact the hotel to see if they could cater for my daughter with celiac... perfect will 100% book again through tui peterborough x
