December 2023 by J J
Together with 111, the Boots male pharmacist working on Saturday Dec 16th , was very professional and thorough. He helped us with an emergency prescription and despite it being late in the afternoon, remained polite and understanding of our predicament at all times. Thank you.
August 2023 by Mark H
Well after being a Boots customer for around 35 years, I have had enough. St Ives (Cambridgeshire) branch is beyond shocking and a disgrace to the brand name. I think the last 10-12 visits (at various points in the day) that I have visited this store, I have been told I cannot purchase URGENT medication. On every occasion I am told to come back at a certain time, but when I return at that time this then changes to another time and so on and so on?.I have just wasted another morning with this store and I still do not have what I need. The attitude is also shocking and some of the staff need to think about how they speak to customers, so that?s it I?m done. I will stick with Huntingdon branch who provide beyond and above service.
July 2023 by Richard Hall
I have been to the pharmacy many times and the staff are friendly but usually there are not enough of them. I have waited over 30 minutes twice to get served, once when they had lost my prescription. When I phoned to ask for the items they ordered it for me and told me to come the next day after 2pm.At 215pm I joined the queue and waited. 20 minutes later I got served. It wasn't ready and 1 item was missing. It had to be reordered. She said the pharmacist had to to check ithe item that had come in and I waited another 10 minutes! I don't know the reasons why but the organisation seems a bit chaotic. There were a few tuts from people in the queue, so it wasn't just me that was kept waiting!
June 2023 by David T
We wanted to return a No.7 product, unopened, within the specified 35 days on the Boots website for returns. Two shop assistants then had to go to the office, to speak to the manager to find out if this was possible. Both came back saying no. No reason. The manager, Nish, then came down and again insisted any cosmetic product could not be returned, even unopened like ours. We disagreed and showed him the returns policy detailed on the Boots website but he still argued with us. Eventually he begrudgingly gave us a refund but still tutted and treated us as if we were in the wrong. Terrible customer service, terrible staff knowledge of company policy and making customers feel like dirt. We will never shop here again.
June 2023 by paul adams
Selling Sun Tan Lotion and other goodies for your holiday. Covering most ailments with creams and tablets. You can also download you photographs on their machines. Prescriptions can be collected from the pharmacy or you can opted to have them delivered to your house. Disabled entrance available.
June 2023 by Alan Bridgeman
Called in with my partner to help her print some photos. Very limited space around the machines. Young male assistant asked me to move from where i was standing, then lifted my bag out of the way and dragged a heavy basket rack to where i had been standing , so i couldn't return next to my partner to help her. No please , sorry or thank you. Very ,very rude . We will get photos printed somewhere else in future.
June 2023 by Surj Sahota
The store manager was very helpful and answered all my questions
May 2023 by donna adcock
Very small store. Not a great deal of choice.
May 2023 by Elizabeth Hyslop
Excellent service as provided medication as requested
April 2023 by Roger Elsom
Very informative and friendly staff
April 2023 by Maureen Moult
Members of staff were extremely helpful when I was unable to find what I wanted. Wonderful ladies.
April 2023 by Sharon Meade
I always visit here, but never seems to be many staff
April 2023 by paul cash
OK but varies by who serves you, some good some bad.
March 2023 by David K
Switched to Boots as my designated pharmacy after my old one lied about medication availability. Really nice team, friendly and knowledgeable. A happy customer.
February 2023 by Ian Wells
As a mere male and following instructions about what to buy, I found the lady on the Number Seven counter very helpful indeed, prepared to track things down round the store for me and advising me of pleasing bargains. Excellent service
