March 2024 by David
Disappointed, arranged on line to buy from wisbeach, so 30 miles away from me but apparently they had in stock. Half way tgere got phone call saying part of my order would not be in stock for 4 days. I asked if I could still collect and Halfords post item missing toy home. No they can't I would gave to cancel the order and reorder. This is typical of a company not going out of their way despite it being their fault. So no further business going their way. Halfords I am not happy with you.
March 2024 by Liz Appleton
I am very appreciate Amy from Wisbech Branch, she very polite and helpful while I was struggling to find the car battery, she very patient explain to me and help me to find the right battery. Thank you so much for your help ?
February 2024 by Andy Goddard
The person who dealt with me today was very helpful in my selection and also explained what to do excellent service well done Halfords
February 2024 by Stephen Shackcloth
First class service and friendly staff at Wisbech. I will use again
February 2024 by Tlr Gsxr
Safe, clean and helpful staff, nothing too much trouble
February 2024 by Shamara Williams
Today myself and my partner went into store to get a new car seat for our son. When asking if they could help us fit it in our own car which on the website and on the wall in store it says ?the experts will help with fitting car seats into your own car? and picking out the correct car seat for your needs. We was greeted with a member of staff (can?t even call them experts), who was clearly more interested in typing on his gadget than helping us, he didn?t once look at us when talking and when I had finished talking he abruptly walked away. He then came to attempt to help us with our car seat by showing us a demo on their generic car seat they have in store. But in his demo he proceeded to show us it forward facing when he could clearly see our son was small and was rear facing, after us asking him for a demo for rear facing he walked off to ask for help as he didn?t know how to do this. When coming back to continue the demo he then couldn?t get the seatbelt to work then he walked off again to get further help. This time he came back with another member of staff who took over the demo, the other member of staff offered for the guy to stay and learn how to do the demo which the first member of staff replied ?nah I?m good thanks? laughed and walked off, which we found very unprofessional and rude. As the second guy started the demo we asked again about them helping us fit it in our own car and pointing out that on the wall it states that they help with this. He became very argumentative and said they don?t do that and if we can?t fit our own car seat then he shouldn?t be buying a car seat which also implies we shouldn?t have a child as everyone knows 1 basic thing as child needs is a car seat usually. Which we found quite hurtful and rude and made us feel like incompetent parents. He then continued the demo. Showed us it forward and rear facing then said he?ll go out back and get a boxed one for us after us confirming we?d like this one. We stood at the till for 20 mins roughly waiting for our car seat just for another member of staff to come and tell us they don?t have one in store but the store in Peterborough have one which is too far out of our way. They didn?t even offer to have it ordered into store for us. Overall the experience was very poor, unprofessional and rude staff who lack knowledge of their products and I would suggest could benefit from further training. We certainly wont be shopping here again and will not recommend this store to family or friends.
February 2024 by ADRIAN FISHER
I was very happy with my experience today cause I took back a car tire air compressor cause when I was putting air in my car tires it started smoking so I took it back and I got another one so I was very pleased and I would recommend Halfords to family and friends.
February 2024 by Miroslava Kostjak (Just Marry)
Pleasant employees, quickly and efficiently perform work
February 2024 by Barry Hill
Very good service would recommend to friends
February 2024 by Christine Tavener
This store has provided excellent customer service and support on a number of occasions. However, I really want to praise Alex for helping me out last week. Faced with a very flat tyre, he wasted no time in supporting me by re-inflating my tyre enabling me to drive to a facility nearer my home to have the offending screw removed and the tyre repaired.This was done without hesitation, he was polite, friendly and instilled confidence that I would be able to drive without (hopefully) any further issues. Thank you once more Alex, you were a real credit. I would highly recommend this branch.
January 2024 by Peter Martin
Excellent customer service from Wisbech store.
January 2024 by Brian Withers
Quick fitting and well mannered helpful staff
December 2023 by Glenys Dawkins
Great service, friendly and helpful
December 2023 by Alan Clark
Very good service and very helpful and friendly ?
December 2023 by Elly Calaby
I had really poor customer service from 2 members of staff who seemed more interested in trying to get me to spend more money rather than offer advice on the products available. The male was sarcastic and patronising and I couldnt wait to leave the store because of the way he made me feel.....however the gentleman who fitted my car battery was polite and helpful and gave 5 star customer service.
