August 2023 by Jayne Brightey
I booked a package holiday with Holiday with us in Wisbech, rather than booking online, as I thought they would be helpful choosing a destination and hotel and I also thought if there were any problems with the holiday they would deal with it. I wanted to go to Sardinia, I went into the branch to ask for help on choosing a hotel but all they did was look at online details and reviews which I had already done myself. I did book with them, however the hotel which was rated as 5 star was very disappointing, the pool was green with algae and unusable all week and there were other issues. I contacted holiday with us by email on my return and did not get a response. I then phoned and chased them after about a week and eventually got a call back from the manager. In the meantime I had contacted jet 2 to also raise the complaint and they dealt with a refund so holiday with us did nothing. From this experience I would not book with them again as there is no added benefit to booking online direct with the holiday company.
August 2023 by Jackie & Pete Scott
Girls did their best for us. Initial booking and then when we wanted to alter. Easy Jet wouldn't let us but the girls did try for us x
November 2022 by Carol Rushmer
Always friendly and willing to help with any queries. Lovely staff.
November 2022 by Jayne Phillips
Professional and friendly service
November 2021 by Donnie Bowen
Very good professional service
