December 2023 by Stuart Robinson Photography
A typically vast store with a generally good selection of items. Some, however, have been on the shelves for a long time and are either covered in dust or beginning to rust. The garden centre is moderate, and often decent plants just sit and die due to a lack of water. Staff are OK, but there's always an exception, such as the "lady" on the checkout, who recounted a long and rambling story about finding barcodes on items that was laden with every swear-word imaginable. Luckily, there weren't any children around!
December 2023 by Kevin Hagen
B&Q in Chester is great for D.I.Y products... Pop Down & Take A Look Around You May Find A Bargain...
December 2023 by Paul Williamsy
I can honestly say that my visit to the store was the worse customer service I've ever encountered.Firstly the kitchen guy was unhelpful, uninterested, generally just wanted to chat to his younger girl colleagues.Next I tool my purchases to the till, however a piece of wood didn't have a price tag on it, this completely threw the lady on the til. She asked me if I knew the price, I didn't! And when she kept on saying most customers know what they are buying and I should know the price I explained that most shops sort the price at the til and she should infact be telling me the price!10 minutes passed. A queue built up. She sat thumbing through her hand held computer!I eventually asked her if she'd found it. She found this too much to handle and stormed off the scene shouting another member of staff to continue.She took over as if nothing had happened, only to make a half hearted apology when me and the people behind told her what had happened.Totally bizarre experience.I won't return.
December 2023 by Lynsey S (Lynz)
We were served by Holly in the kitchen showroom section. Great friendly service, polite nothing was too much bother. A great member of staff
December 2023 by Richard Brown
No timber cutting service!....... Well never open! 3 separate visits I have attempted to use the service. on this occasion cost me twice as much to get the timber required due to the service not being open very disappointing. Note: Wickes next door
December 2023 by Carolyn Sage
Brilliant help from Tom today at the Chester store ! He was SO patient and kind in helping me with the B&Q app and with a smile ! A great ambassador for your company ! Thankyou for employing such as Tom ! ??????
November 2023 by Bivolaru Catalin
Christmas display is small and is looking por compare with the last year.
October 2023 by Karen Evans
Wow, what a completely different experience!!I had come to simply ?tolerate? B&Q as a way to get the paint I needed for projects. Not anymore! Their product range and availability has improved beyond recognition. Chester is now a place that?s enjoyable to shop, and is great for inspiration for your next project. Better still you can find staff and not only are they happy to help you find what you need, they are knowledgeable and can give you suggestions on the best product to use for a particular job.I will be shopping here for all future diy projects I cannot recommend them highly enough! X
September 2023 by Kev Mitchell
Terrible. Placed a order took a day of work to receive my lawn mower. They emailed me saying its out of stock . They took Mt time and money away from then they said its going to take 14 days to get my money back . Terrible Terrible Terrible
September 2023 by Patrick Taylor
Loads of great stuff. I bought a strimmer and carved a rude word into my ex's front lawn.
September 2023 by Steve Higgs
Wanted to get a refund on a faulty dimmer switch and a screw driver...Most helpful female on the till
September 2023 by Sarah Griffiths
Great store to shop in. Friendly staff. Great bargains.
August 2023 by wendy tsang
It seems asking a member of staff a question is an intrusion of their conversation with other members of staff about their social life. Also very limited stock and availablity is zero every time I've been there.
August 2023 by Ann Attwood
B&Q has changed a lot . You used to get mostly 2 prices on most goods .ie : low price and high price . All I seen walking round was mostly high prices . You could actually buy like for like a lot cheaper in another named store like Homebase or Wilko .Will be a long while before I go back there again to shop .
August 2023 by Anna S
I am waiting for a missing item since June 20th from the Chester store.At first, I was told the driver would organise the re-delivery, but nothing happened. I tried customer service, but I just kept repeating your name and order number each time to a different person, in the end they re-sent the delivery for the wrong product...The driver on the second delivery blamed the other drivers, and promised to fix this.Nobody ever contacted me to rectify this! My further emails were ignored, even through Resolver.I only want my £6 back, so I can move on and never order from you again, online or in person. Appalling service, I can't believe you get away with treating customers like this.
