September 2023 by mark keating
Great serive, paul chester branch was fantastic, walked us through what we needed. 10 out of 10
August 2023 by ELizabeth Atkin
Excellent customer service!!.... The store has a great range of beds and mattresses.. The staff were very helpful and knowledgeable , with no pressure to buy.. very good experience.
July 2023 by Charles Dobson
Bensons have been tremendous and professional from the moment I walked in the Chester branch to the delivery of my chosen items. Tim, one of the in-store managers listened extremely careful to my needs and carefully matched them to options available to me. On delivery, I was contacted 30 minutes prior to delivery and the 2 guys who delivered my items could not of been more friendly and accommodating; placing the items exactly where I wanted them. I would not hesitate in recommending this organisation to both family and friends.
June 2023 by Lowri Williams
The service I received from the staff at the Chester Store, especially Steve was excellent- he really went out of his way to help. I highly recommend this store if you are purchasing a new bed. Thank you Bensons for Beds.
June 2023 by Vicky Hart-Edwards
I order all my beds with bensons Chester, yesterday I spoke with Gina, she was super helpful and friendly, there?s always a good range of products to see at the show room.I also purchased a bed last year, Christina was also fantastic ? thank you to you both :)
April 2023 by Christine Austin
Good communication before delivery, I had changed the day of delivery with no problem. Delivered on time by helpful, friendly team. Would choose Bensons again.
April 2023 by colette oberle
Good service from Christine at the Chester store, Bed purchased February 2023Delivery scheduled for 6th March,From purchase date to delivery I had plenty of messages from Bensons updating me of the progress of the order , delivery etc.Monday 5th arrived, I had a call 30 mins before delivery,excellent delivery team . Pleasant helpful and efficient.I paid £30 to have the bed put together, well worth the money.All done by 8 15 am .
March 2023 by Emma Holland
Nothing was too much trouble for the gentleman that was helping us. I can't remember his name, but I am sure he said he was the store manager. Professional, friendly and very patient (we had our 7yr old and 19mnth old with us). He was very helpful in explaining the many differences there are in mattresses today (there are so many!) and with helping us finally pick the best for us. Also helped us with choosing our wardrobe, which I am very impressed with. Very happy with both products. Thank you
March 2023 by Matt Nickson
Good experience. good sales rep in Rose!Finally went into a bed shop and wasn?t followed around by someone who stands at the end of the bed and asks ?how?s that one?
March 2023 by Sue C.
Out aunt lives with dementia so the visit could have been really stressful. The staff at the store were fantastic, made the experience very positive for her & we found the perfect mattress. We already knew they were good on price but their customer service was first class.
February 2023 by Steve Archdeacon
Delivery service was good but website is confusing over removal of old mattresses ?.. no mention of a charge and suggests British heart foundation have an exclusive deal with bensons. Store staff great on the sale process but very poor post sale delivering products unwrapped and unaware of the website detail , disappointing would not buy from bensons again and wouldn?t recommend.
January 2023 by Sue Povey
Paul was very knowledgeable and listened to what we were looking for. He explained everything in detail and knew how to put together the perfect package for us. Can't wait to get our new bed delivered ?. Thank you Paul for your help. You are a credit to the store.
January 2023 by Neil Thomas
The bed we ordered was short of 1 package... As this was a Friday.. No more deliveries until Monday... We are sleeping on a couch!
January 2023 by Anne Tone
Great place to buy a mattress as you can be tested to see which is better for you and lovely helpful staff. Would recommend.
December 2022 by Julie Owens
Had a very helpful assistant Gina who let me try almost all the beds in the shop. No pressure, confirmed the order a couple of days later. Delivery as agreed and on time. Also lucky to get black Friday discount!
