February 2024 by Lynda Walsh
We visited today and served by Lauren. Customer service was excellent, she showed empathy and patience. We were there a while and nothing was too much trouble, especially changing the links on the watch band to get the perfect fit. Thank you Lauren for your understanding ?
February 2024 by Phantom
Thanks Erin, for the great service and being so pleasant and polite.
February 2024 by Nicki Jones
Jemma was great, literally walked in with no clue what to look for and came out with the most perfect engagement ring which I am so happy with, thank you so much!
February 2024 by Julie Roberts
Jemma was wonderful helping me choose a new gold chain, I ended up buying 2 and I'm very happy with them. Thank you.
February 2024 by ANDREW HODGSON
Good service from clarissa
February 2024 by Isreal Chu
I had a splendid experience when I visited to make my purchase. Jasmine was very patient and she explained and responded to all my questions in details. I initially came in for two items but eventually purchased three!!! And I?m more than happy with my purchase. I am coming back this week to buy more!? Jasmine was really exceptional! ??
February 2024 by Daphne Jones
The member of staff (Kelly) went out of her way to accommodate my need to find a chain to suit my pendant and then made alterations to make it fit. I would recommend this store.
February 2024 by Paul Newman
Went into Chester store to return a watch I had bought online , Emma came to assist and let me see a couple of watches She was VERY patient and could not do enough above and beyond I have purchased a few watches from that store , I have a few spaces in my second watch case so will probably be back there and Mrs was happy with her earrings ? keep her happy doesn't moan about my watches ? went into Chester shop again today 10/02/24 have not bought a watch for weeks , Abbie assisted us a very polite young lady chose a watch Abbie was very helpful bought watch Mrs was me said I've got enough watches just over a dozen , Then she bought me one for valentine's and upcoming birthday ?? I like going into this store manager and her staff are always polite and helpful guess I might be back again, bought another watch case so there a few spaces ? thanks to Abbie s helpfulness I now have two more watches for my collection x
February 2024 by Phil Simmonds
Emma in Chester helped me return a ring and then helped me pick a watch for my wedding. Thank you
February 2024 by Jonny Owen
Very good shop with good choice and stock. Clarissa was really helpful!
February 2024 by Angie Sheldon
I would like to say a very big thank you to Emma at the Eastgate Street store in Chester on my visit 30th January. I was greeted with a pleasant smile and "hello how can I help you". Emma helped me choose a beautiful chain for my late Mother's locket and a new watch that she adjusted to fit before I left the store. Thank you again.
February 2024 by Ian Hornby
Need a cheap watch for work and got exactly what I needed here. Jasmine, the salesperson, was knowledgeable and took care of us even though we were only spending £30 so we will definitely be back to shop here again.
January 2024 by Lisa M
My husband bought a watch today in the Chester branch. He said that Lauren was super-helpful, friendly, helpful and efficient! He wanted me to leave a 5 star review for Lauren ? Thanks for your service.
January 2024 by Tahir Rasimov
The staff here are outstanding! I bought a watch & a necklace for my girlfriend as a Christmas present & the service was excellent. Unfortunately my girlfriend's watch was faulty and when we took it back to the shop to get it looked at none of the ladies even questioned it and just swapped it for a bran new one. Fabulous staff & very considerate.
January 2024 by Steve Morris
I called into the Chester H Samuels store on Tuesday 3rd January .I enquired about a smart watch and was given all the information i needed to make a choice which did buy.Very happy with Clarissa Hayes and team friendly and happy to talk...Steve.