After a distressing experience with a male member of staff (stood at the advice desk, name beginning with M), my 84 year old Grandma was so upset by his abrupt and rude manner that she broke down in tears in front of him. She was still distressed when I spoke to her in the evening.After being told on the phone that she... read full comment
October 2023
I had a complex (to me) issue today and I think it was Michael (apologies if i have the wrong name) who served me. He was absolutely fantastic and really helpful. Polite, friendly and quickly solved my issue. A credit to the team, a lovely worker. 5* bank!
July 2023
I am an older woman. Making a query about my debit card, which wouldn't recognise my pin. I was told by the youngish customer service man, " Not to worry it is linked to your joint account so you can use your husband's card & spend his money". !!! I assume he thought this was amusing! Some equality training needed
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