March 2024 by Jacquie McMorine
Great travel agents. So helpful and knowledgeable.
March 2024 by Trudy Walker
Fantastic service from Sanem, Chester branch for my last minute holiday booking to Costa del Sol. She went out of her way to be extremely helpful.
January 2024 by nigel Grindley
Very helpfull and professional staff .
July 2023 by Alexandra Williams
Worst travel agent. Completely messed up our holiday. Told me 4 days before the holiday that the excursions I'd booked were somehow overbooked. Told me to sort it out myself and wouldn't help me rearrange them. Got the flights right but that's about it. They booked the wrong dates for the hotel and airport transfer so we were nearly left stranded at the airport with no where to stay. When I complained it took months for them to come back to me. Said they'd organise compensation but never came back to me despite me chasing. I gave up in the end. Will never use the company again.
July 2023 by Alexandra Wainwright
Worst travel agent. Completely messed up our holiday. Told me 4 days before the holiday that the excursions I'd booked were somehow overbooked. Told me to sort it out myself and wouldn't help me rearrange them. Got the flights right but that's about it. They booked the wrong dates for the hotel and airport transfer so we were nearly left stranded at the airport with no where to stay. When I complained it took months for them to come back to me. Said they'd organise compensation but never came back to me despite me chasing. I gave up in the end. Will never use the company again.
July 2023 by Rachel Lecourt
Booked our holiday today, we haven't been abroad for approximately 12 years, so were a bit unfamiliar with the whole process now! We explained what we were looking for and our budget,With a great deal of help, and alot of patience from Molly we are really looking forward to some well overdue sun on our backs!Molly was exceptional.Thank you Hays travel Chester
July 2023 by Sophie Griffin
Went in to look at prices for a holiday, then queried about whether can do a couple of places out of curiosity, to be told they can?t do that which is fine, so was chatting away saying I would book it all myself separately which i have done many times to be told what a silly little girl I was for booking it all by myself no offence to them it?s not rocket science , will not be returning due to shocking customer experience/service
April 2023 by tracy chamberlain
They were professional and friendly helpful staff and found me my perfect flight to new Zealand
January 2023 by Paul Sandiford
Always first class
January 2023 by Alan Bouchier
Not impressed.
June 2022 by Scrambler Jaxx
Arranged holiday to Marjorca last minute. All good. Very helpful. Printed off all paperwork for us as we are retired and don't have printer. Will definitely book next holiday with them. Far better face to face than on line. Good price
June 2022 by Mirabella Mcgarry
Hi there went here to enquire about something and I recieved excellent customer service from the amazing staff including a guy called Richard he is a nice and a friendly guy and he was also very talkative and he understood what I meant I like this place ? would come again
June 2022 by David Parkinson
Can't be bothered to get back in touch
May 2022 by Stephen Crossley
Very helpful staff.
May 2022 by Paula Warburton
Very helpful staff
