November 2023 by Mirabella Mcgarry
Went here on the 2/11/2023 and I treated myself to two of the products which were: the snow bear soap and the snow fairy bath bomb which are absolutely divine and got served by Sandi a lovely lady who just went out of her way to help me and got served with a smile she kindly gave me a sample which smells nice I would come again thankyou
September 2023 by Holly Cornthwaite
Lovely welcome, my youngest loved smelling all the bath bombs. One lady took him to try out the rainbow play soap, and she showed him how you can flatten it and cut shapes out. He loved this as he's very sensory led, so I thanked her for her kindness. She then checked us out and let him pick his own both bomb to take away. Things like this don't happen much, especially if you have an SEN child, so honestly, thank you- Our day was so much brighter with your kindness ??
August 2023 by Melanie Lyne
I paid for my daughter to join a bath bomb making workshop - Toby the magic cow! Lauren was such a star! She was so friendly and engaged brilliantly with the children taking part. Not only that but she spent time afterwards chatting to my 11yo and made us both feel so welcome. What a lovely store with such fabulous staff!
August 2023 by Ken Lee
Called into Lush today With my wife daughter and two grandchildren. In an age where customer service are meaningless words. What an oasis is Lush Chester. The staff were so friendly, they went out of their way to engage with every member of my family including a 15 month old. Lovely people, nice experience.
August 2023 by Mohammed Rasheed
We walked into Chester store this afternoon with kids and Rachel was absolutely brilliant. She got a bath bomb in water and made bubble with the pink wand. My kids absolutely loved it!! Going in next week for bath bomb workshop for kids.
July 2023 by Kim
My friends and I visited Chester today for the first time. We went to Lush for a quick nose and ended up speaking to a lovely girl who works there called Rachel. She was so sweet and showed us so many lovely products around the shop. She was great to speak to and ended up gifting me a cute cow bath-bomb which I adore ! Thank you so much again, lovely! I hope to visit again soon.
July 2023 by Angela Evans
Chloe was extremely helpful, informative and attentive. I had a little pamper, some samples to try, and purchased some treats with help from recommendations from the super helpful staff in store. There was also a helpful male colleague helped me with a hair question I had. Overall, an amazing shopping experience ? A* - can't wait to go back and purchase the full sizes of the samples I tried.
June 2023 by Techno Hippie
Dharma was so lovely and helpful. I've always had an awesome experience everytime I've come in to Lush but Dharma went above and beyond helping my child with the products and what was best for them to use. And showing them how to use them, even making a list of how and when to use them. Thank you so much !!! ??????
June 2023 by Elysia Hughes
Fantastic service from Laura and Dharma today. Only popped in for one bath bomb but came out with 6 and a patch! Brilliant product knowledge from Laura and a lovely atmosphere. I couldn?t recommend this place more and the warm and welcoming customer service had me leaving a very happy customer who will most certainly be returning many, many times to come.
June 2023 by Larita Kalnina
Extremely friendly and fun to talk to! I was assisted by a member of staff named Cat and she was amazing! She gave me an amazing experience and showed me products I never used before, like the cuticle butter which was lemon scented!! Will come again!
June 2023 by Chelsie Southern
Had such a sweet experience in the shop today, I've been looking for a replacement for an old lush perfume that was discontinued - the girls in there helped me choose a mix of two and kindly sent me off with my new purchase and a sample of something else I really liked. Gorgeous angels Dharma and Laura ?? such a lovely trip and I left with exactly what I wanted!
June 2023 by Sarah Greenwood
We came to Chester to celebrate my 4 year old son's birthday on the 29th of May, his name is Alfie, I'm hoping the sale assistant remembers because she was wonderful with him and gave him a little gift (raspberry blower bubble bar). He honestly looks forward to bath time now and playing with his gift. It meant so very much to him the lady is a credit to this business. We'll definitely be coming back again and I know my son will look forward to it. Thank you it was such a wonderful thing to do.
May 2023 by William Parker
This lush store is always so welcoming to us both my girls always love the smell of the shop and ask us every time we go to this store to buy a bath bomb or a soap. Laura help my eldest child who is four to pick a bath bomb she wanted from a box which was too high for my daughter, so Laura thank you for being so helpful and to all the staff at Chester you all make my girls day whenever they go to lush in Chester
May 2023 by Anna Blythe
I popped into lush today with my little sister & my daughter to collect a product for our mum. The welcome was lovely. Each staff member said hello. The manager & another staff member came over and chatted to my sister and I. They asked about my 3 month baby and we chatted about the joys of motherhood. Not only did the staff go to great lengths to help my sister find a product for her sensitive skin but they gave me a free hand massage for being a new mum. It was a really kind thing to do. Incredible staff! Thanks lush!!!!
May 2023 by Layla Craft
Had a wonderful time in Lush earlier today:)I was greeted by Nat who was so insanely sweet and friendly. We spoke about the new curly hair care range - as I?ve tried two of the products that worked amazing with my Afro hair, she then gave me free samples of other curly hair care products when I popped in for some bath bombs. So sweet and she really didn?t have to but she took the time to explain all the ingredients and benefits. Literally couldn?t have had a nicer time, lovely two ladies who were also SO nice at the tills wish I got their names.Love going to this store because the staff are the best.
