September 2023 by Flavia G
I am currently in Macdonalds writting this review. I don t normally leave reviews, but I am appalled by the way the manager on duty has dealt with this situation. So,i ordered my meal and as usual i didn t receive a receipt as the paper is always off!!!! Number 74 is called, few seconds later 78. I went to the counter when 78 was called and realised it wasn t my order. Mine was 74, but because i had no receipt i didn t remember well. Anyway it was a matter of a few seconds before my actual order was called, but still my fries were ice cold. I am not paying to receive cold fries, so i asked for a hot portion of fries, however the manager put the blame on me in front of everyone that my number was called "ages ago" when in fact was a matter of only few seconds. It has been more than 5 min now and my fries are still warm. I am sorry but this is unacceptable for a portion of fries to be screamed at and put the blame on. This is not good customer service at all and definitely not good management!!!Maybe she should be told and more customer service trainning to be given.
August 2023 by A G
Terrible manager. Started shouting at a lad who was busy making my order. If he had a problem he should?ve taken the lad to an office and had a go at him there instead of in the middle of the restaurant in front of all the staff and customers. I don?t appreciate seeing someone getting shouted at as they?re making my order. Manager is totally unprofessional and needs management training.
January 2023 by Leon0125
Absolutely shocked,delivery took two hours I phoned up explaining that I have a hungry child and all there response was it to ?get a refund? then when the food finally came and most of it was missing absolute joke used to be great to order from not anymore!
August 2022 by Y2960GRkarenw
Came today on a busy Saturday lunchtime. I ordered three McDonald Big Mac meals with fries and drinks. Took it away to eat in the car. The burgers were stone cold and the fries barely Luke warm. The meal was horrible and tasteless. Please don?t tolerate cold food and if you receive cold or Luke warm food please voice this online and rate so staff stop doing this. In particular, fries should always be served hot out the fryer no one deserves cold fries. They are awful. I paid just over £15 for three meals which was a complete waste and would rather have used that for groceries and cooked myself. Better value!
November 2021 by O2908CYrachaelw
I witnessed a whole new level of arrogance earlier! I won?t mention names due to Data protection. I lovely young lady name beginning with K was busy at the front sending orders out. She saw me approach the till and politely asked a female manager (who was wearing a white shirt) if she was free to serve me? Obviously it was beneath this Manager to serve me, she went out of her way to find someone who could serve, which took longer than doing it herself. Out of curiosity I watched the female Manager to see if she was busy in all fairness. She wondered up the production line in the kitchen, clearly looking for something to do. She then picked up a small brush and was flickering crumbs off the surface around the nugget counter. If the franchise owner is interested, play the CCTV back because you?ll see for yourself my complaint is based on facts. I called the store to ask for the Store Manager details to send a complaint to. The male Manager jumped to his colleagues defence - saying ?she was needed in the kitchen?. It wasn?t busy at the time and she had to look for something to do. Again, I find this also unacceptable! These two Shift Managers are meant to be role models to their team. On a positive note, the two ladies names beginning with K and G, should definitely be recognised for their excellent customer service. Visited Wednesday 17th Nov at 11:48am.
October 2021 by paulhK5515US
Dont bother ordering home delivery they miss things out and then say cant respond shocking if I could give them no stars I would
August 2021 by hleigho
I ordered a big family meal as a treat from Uber eats and they whole meal was wrong and when I contacted Uber they refunded me £1.59 from a £21 meal... which just makes no sense. I'm disabled so I can't walk down to mcdonald to sort this so I can't afford to replace the meal and spend another 20+ pounds so I'm now left extremely hungry which 3 young children who were gutted about their treat being completely ruined. ??
March 2021 by Maksnotmeat
so basically i ordered mcdonalds from uber eats at this exact mcdonalds and my burgers came with no meat inside them it had everything else apart from my meat i am very dissapointed.
November 2020 by Sarah123GM
Visited on Saturday November 21st in the afternoon. Lovely welcome , happy staff , polite , especially enjoyed my coffee ?? Definitely visiting again
October 2020 by alkrct83
After a long day at work i ordered a macdonalds delivery 1) The drink, not only missed the seal sticker but had travelled on it's side, so half the drink was swimming in the bag 2)there was only half a box of chips 3)the meal was cold
February 2020 by Tilliearcg
My two sons went for a meal .One of my sons were eating and the other was waiting for his order. The rude cleaner moved them twice so she could clean and go home.
February 2020 by braddB1125LA
Fast friendly good fresh food as I'm always in a rush always make it sporty on never had an issue good for kids too
October 2019 by LozzaWins
Ordered breakfast on touch screen, screens were filthy, staff behind the counter are rude and unhelpful, got tutted at for asking for ketchup!!!
September 2019 by T3922XNdavidc
I used the app to order my food to be delivered to my table. But was told the fizzy drink I ordered was flat and warm so asked for a chocolate milkshake to be told they only had water or hot drinks
August 2019 by Sue Jones
Lovely food and hot.
