February 2024 by Clive Briscoe
Friendly, knowledgeable staff who don't push you into buying things you don't need. They listen to what you're looking for and try and help you achieve it.
January 2024 by Ange McLoughlin
Exceptional service and advice when looking to upgrade TV and associated set up.With the superb support of Adam and team, to match our needs for both picture and sound quality with finances available, combined with balancing hearing issues, we couldn't have been in safer hands.With some trial and error, in person and phone support, we are now very happy with our choices.This is our second set up from Adam in 4 years and will be our first port of call for any future audio and TV needs.Thank you
December 2023 by JAK
My go-to shop for all my audio visual needs. The staff have loads of experience and knowledge. The prices are very good to.
November 2023 by Thea Darfi
Visited Richer Sounds Chester with my Mum today and had a great experience. Her TV of 5 years had broken and she was given a credit note to the value after their repair team deemed it unfixable. Chris had the perfect opportunity to upsell to us as neither of us know anything about TVs but he was extremely honest and told us we'd picked a great option. No hassle, no pressure, he kindly carried the TV to the car (in the rain!) and we were in and out within about 10 minutes. I will now never shop anywhere else for TV and sound equipment! Thank you, Richer Sounds!
October 2023 by Ross Alexander (phantom)
Nice building and maintained shop floor, staff some what patronising. Went in with my son looking a bit scruffy after camping to buy my son a new HiFi system, was ignored for a while but eventually was asked if I needed assistance. Explained that I am a HiFi nut and wanted to get my son his first high quality system.Was treated like I didn't know what I was talking about and found the staff member a little up him self.I have a reference system in the 10s of thousands, but I was judged by the way I look. He seemed to have a shock when he put the system in my brand new electric Volvo, he kept stopping at knackered old cars ready to put it in the boot.Don't judge a book by its cover, I will be going to the Stockport branch from now on as they treat you like a human being.
October 2023 by stevejohnman68
Nothing but praise for richer sounds of chester! Visited sat 30 sep , they had amp i wanted at a great discounted price, ordered matching cd player in store and it arrived at my home address following monday morning! Very pleased. Highly recommened richer sounds!
October 2023 by Stephen Yang
The customer service is brilliant. Very nice n friendly staffs, especially Joseph,who willing to teach every thing you need to know . Tq si much
July 2023 by Adrian Mathews
Adam has done it again, Richer sounds Chester have a very knowledgeable salesman. He sold me and demonstrated a fantastic audio streamer Cambridge audio CXN-V2 and what a fantastic unit, so simple to setup as well
July 2023 by geoffrey welsby
Richer sounds in Chester was brilliant. The staff very helpful, and also very friendly and knowledgeably. Could not have been more happier with the service. Highly recommended.
July 2023 by GK 69
Great service, good value and excellent team of people.
July 2023 by Richard H
Had the pleasure of dealing with Craig. I had a good idea of what I wanted and my budget. He listened and came up with some great suggestions and information. Delivered today and everything is perfect. Would 100% return and recommend
June 2023 by Jonathan Manning
My mum needed a new TV due to the JVC one she had being shocking. Rang up Richer sounds knowing the one I wanted her to get the placed a reserve on it for me and we went and picked it up, super easy process, friendly staff & no hard sell on insurance or anytning, Whole process took 5 mins. My mum appreciates that sort of service.
April 2023 by jeff0296
Great service, my experience was exactly what I'd expect from a good shop. Straight forward honest advice
April 2023 by Clifford Batten
Really impressed with service. Looking for a record deck and gave the guy our budget. They gave us lots of choices and did not try to push me above our budget. So refreshing to get great customer service. We will be going back in the future and stop using the larger retail brands.
March 2023 by Alec Phillips
Great service, every email and person treated as an individual - your aural experience is not the same as anyone else's.They understand and cater to this.